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Good Citizen / Bon Citoyen

Can’t receiver incoming calls

Ported telephone from Rogers. But I can’t receive phone calls. It goes straight to public mobilevoicemail. It has been a few days. If I call a person and I ask them to call me right back then the call goes through. 

Mayor / Maire

Re: Can’t receiver incoming calls

@HSPark 

Initially thought that it was an incomplete port, but if the call goes through (incoming) sometimes, that isn't the case.  Does your text and data work?  

 

Can you put the PM Sim card in another phone?  That will help determine whether it is hardware issue versus PM service problem.  

Deputy Mayor / Adjoint au Maire

Re: Can’t receiver incoming calls

Did you port in a number from your old service provider?  

If you can make outgoing call, it seems like port failure.  

 

Mayor / Maire

Re: Can’t receiver incoming calls


@HSPark wrote:

Ported telephone from Rogers. But I can’t receive phone calls. It goes straight to public mobilevoicemail. It has been a few days. If I call a person and I ask them to call me right back then the call goes through. 


Is your Rogers SIM card still working?

If no, try the lost/stolen phone trick to re-provision your plan features again.

1. Login to your self-serve account.
2. Report your phone lost/stolen using [Plan and Add-Ons] --> [Lost/Stolen Phone]
3. Logoff
4. Wait 5 minutes and login again
5. Report your phone found.
6. Re-start you phone to provision your account again. i.e. enable all features of you plan again.

If this trick failed to get thing working again, you should send a private message to moderator for help. But the wait is up to 48 hours. Good luck.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Can’t receiver incoming calls


@HSPark wrote:

Ported telephone from Rogers. But I can’t receive phone calls. It goes straight to public mobilevoicemail. It has been a few days. If I call a person and I ask them to call me right back then the call goes through. 


As mentioend, since you calls are going to Public Mobile's vociemail, that would indicate that the number port is complete.

 

Usually, when calls go straight to voicemail, this means that you phone has no usable signal.  Does anything else work such as data and text messaging?  What about outgoing phone calls? You'll want to make sure that your phone is not set to 2g-only network mode.

 

What phone model are you using?

Mayor / Maire

Re: Can’t receiver incoming calls

@HSPark If it's going through to Public Mobile voicemail then the port probably went through fine. Make sure your phone is not in Airplane or Do Not Disturb mode. If it's not, turn on Airplane mode, wait 30 seconds, turn it off, then restart your phone.
Mayor / Maire

Re: Can’t receiver incoming calls


@HSPark wrote:

Ported telephone from Rogers. But I can’t receive phone calls. It goes straight to public mobilevoicemail. It has been a few days. If I call a person and I ask them to call me right back then the call goes through. 


@HSPark  Check to make sure you don't have do not disturb feature turned on.

Oracle

Re: Can’t receiver incoming calls

@HSPark  That is exactly the behaviour of an iPhone with Do Not Disturb activated. So go to Settings >> Do Not Disturb: review your settings.


>>> ALERT: I AM NOT A MODERATOR. JE NE SUIS PAS MODERATEUR.
Great Neighbour / Super Voisin

Re: Can’t receiver incoming calls

I just went with public mobile I can call out on my phone but I can’t receive incoming calls it says that it is not in service try your number again can you help me please

Mayor / Maire

Re: Can’t receiver incoming calls

@VangebrownI assume it is a new activation? There seems to be a lot of problems with activations today. I would suggest you click on the ? on the lower right hand corner and type in problem with new activation and send submit a problem ticket.