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Great Neighbour / Super Voisin

Can't receive one-time code from CIBC

I tried many times to register for Interac e-Transfer on CIBC app but never received the one-time verification code with both of SMS or Call. Public mobile can't receive texts from CIBC?

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Retired Oracle / Oracle Retraité

Re: Can't receive one-time code from CIBC


@Ryuji wrote:

I tried many times to register for Interac e-Transfer on CIBC app but never received the one-time verification code with both of SMS or Call. Public mobile can't receive texts from CIBC?


Are you using a brand new phone number or did you request one to be ported in? If you have requested a phone number to be transfered in, I would suggest putting your old carrier's phone back into the phone to see if that text message was sent there.

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Mayor / Maire

Re: Can't receive one-time code from CIBC


@Ryuji wrote:

I tried many times to register for Interac e-Transfer on CIBC app but never received the one-time verification code with both of SMS or Call. Public mobile can't receive texts from CIBC?


@Ryuji If you ported your number in from another provider and the port is complete it can take up to 48 hours for 2FA to start working.

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Great Neighbour / Super Voisin

Re: Can't receive one-time code from CIBC

I activated my SIM a month ago and I didn't port my number. I can text with friends but not receive anything from CIBC.

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Town Hero / Héro de la Ville

Re: Can't receive one-time code from CIBC

@Ryuji I think it has something to do with the type of message  sms. Try @Luddite 's solution in another post https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/No-longer-receiving-SMS-messages/m-p/...

If this doesn't work, contact a moderator.  Click on the green questionmark in the white circle at the bottom right of your screen . This connects to the autobot Simon.  Type moderator and follow the prompts to get to one.  ( CLICK on account specific question and human and submit a ticket)


@Ryuji wrote:

I activated my SIM a month ago and I didn't port my number. I can text with friends but not receive anything from CIBC.


 

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Great Neighbour / Super Voisin

Re: Can't receive one-time code from CIBC


@Ryuji wrote:

I activated my SIM a month ago and I didn't port my number. I can text with friends but not receive anything from CIBC.


Is your new number a different area code?   I had a similar problem a while back with TD Waterhouse.  TD's 2FA wouldn't send to my 825 area code number which was a newer Alberta one at the time.  Had to raise a ticket with TD and they fixed it on their end.

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Great Neighbour / Super Voisin

Re: Can't receive one-time code from CIBC

It says it called and for me to enter the code that was sent but my phone doesn’t ring

i have used this landline for years without a problem until a couple weeks ago.the bank says it’s a problem with my phone provider and the phone provider says it’s on the banks side

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Town Hero / Héro de la Ville

Re: Can't receive one-time code from CIBC

@Ivy1 

 

Could you make it a new topic so others can see 

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Great Neighbour / Super Voisin

Re: Can't receive one-time code from CIBC

Having the same problem