05-08-2017 08:44 PM - edited 01-04-2022 01:45 PM
Hello,
I activated my new Public Mobile SIM card on May 4th (new activation, not a porting). Data works as it should but I noticed that I can't receive incoming calls, other phones simply say "call failed" when they try to reach my number, and I already rebooted my phone a few times.
I would like to receive support on the matter.
Thank you!
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08-11-2018 09:21 AM
Hi I’m not receiving incoming calls
05-09-2017 10:57 AM
05-09-2017 10:56 AM
Actually we tried again today and calls don't work anymore with his SIM. But until 2 days ago he was receiving "standard" calls on his regular PM number, a couple of times even from people who called him by mistake.
We are both newcomers to Canada and we didn't know about this Fongo app.
It will remain a mistery
05-09-2017 09:45 AM
Maybe your friend is using fongo app for incoming calls?
05-09-2017 01:08 AM
05-09-2017 01:07 AM
Thank you everyone for the explanations
05-08-2017 10:26 PM
@NeoX wrote:
Text and talk are not included in my plan, but I didn't think this was the reason, because as I've said I activated a second SIM card for a friend with the same data only plan, paying the same amount, and that SIM can receive calls (we tried avfew times).
If you don't have talk, you cannot make or receive calls. I am not sure why your friend is getting calls.
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05-08-2017 10:25 PM - edited 05-08-2017 10:35 PM
05-08-2017 10:23 PM - edited 05-08-2017 10:30 PM
05-08-2017 10:23 PM
05-08-2017 10:05 PM
@NeoX wrote:Hi all and thank you for the replies.
My plan includes a 90-day pass with only 6GB Data.
It's strange because I have exactly the same plan as a friend who activated his SIM card with me, and he can receive incoming calls (of course he can only receive, he can't make calls).
What about text and talk? Are they included in your plan?
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05-08-2017 09:22 PM
Hi all and thank you for the replies.
My plan includes a 90-day pass with only 6GB Data.
It's strange because I have exactly the same plan as a friend who activated his SIM card with me, and he can receive incoming calls (of course he can only receive, he can't make calls).
05-08-2017 08:53 PM
Since you picked a new number, issue seems to be something else. Can you log into your self-serve account and verify you have Talk in your plan?
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I am not a mod. Do not send me private message with your personal info.
If you need to contact PM Customer Support Agent, send a Private Message.
05-08-2017 08:51 PM - edited 05-08-2017 10:05 PM
@NeoX, sorry to hear that you are having issues. You will need to contact a MOD and can find out how to here.
In your message include your phone number and your SIM card number if you have it handy. I will tag @Shazia_K in hopes that one of the mods can get to you before they leave for the day.
Sorry just caught it wasn't a porting issue.
* I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *
05-08-2017 08:50 PM - edited 05-08-2017 08:54 PM
Hi @NeoX!
That is weird, it looks like a porting problem, but you said it is not...
You'll need the assistance of a moderator to check this for you.
I suggest you send them a private message. Be sure to include your Public Mobile phone number and/or SIM card number as well as a detailed description of your problem. Click here to know how contact them. They are available Mon-Thursday from 9am to 9pm and Friday-Sunday from 9am to 5:30pm (eastern time). They usually respond pretty fast to help requests!
I hope your problem will be solved quickly 🙂