01-04-2020 09:13 AM - edited 01-05-2022 08:52 AM
I transferred my number from Virgin mobile to PM yesterday. I still can't receive any incoming call, but I can call out since yesterday. Need I do something to resolve this issue? Thanks
Solved! Go to Solution.
01-04-2020 10:12 PM
@kaleio wrote:Sorry, I thought I click your post as success resolve this issue. But clicked the wrong one.
I've made the solution adjustment for you.
01-04-2020 08:57 PM
Sorry, I thought I click your post as success resolve this issue. But clicked the wrong one.
01-04-2020 08:55 PM
Thank you. Moderator_Team and Telus helps me to resolve this problem. I can receive call now.
01-04-2020 06:00 PM - edited 01-04-2020 06:06 PM
@kaleio wrote:I transferred my number from Virgin mobile to PM yesterday. I still can't receive any incoming call, but I can call out since yesterday. Need I do something to resolve this issue? Thanks
Before contacting Public Mobile's moderators, be sure to double-check your Virgin Mobile account number. if the porting has failed due to incorrect Virgin account information, you'll need to provide moderators with the corrected information.
01-04-2020 09:26 AM
Thank you
01-04-2020 09:18 AM
Your port is incomplete.
Submit a ticket to a moderator.
If you are having trouble with your services, the next step is to contact a moderator. Here is the link to create a ticket through SIMon: https://www.publicmobile.ca/en/bc/get-help ->Click on chat with Simon - on the line "ask me something" write "moderator" -> then click on "account specific question" -> afterward click on "no, I want a human" -> finally you will see an answer "submit a ticket Click me