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Can’t receive call for 18 hours after transfer number from Virgin mobile

kaleio
Great Neighbour / Super Voisin

I transferred my number from Virgin mobile to PM yesterday. I still can't receive any incoming call, but I can call out since yesterday. Need I do something to resolve this issue? Thanks

6 REPLIES 6


@kaleio wrote:

Sorry, I thought I click your post as success resolve this issue. But clicked the wrong one.


I've made the solution adjustment for you.

kaleio
Great Neighbour / Super Voisin

Sorry, I thought I click your post as success resolve this issue. But clicked the wrong one.

kaleio
Great Neighbour / Super Voisin

Thank you. Moderator_Team and Telus helps me to resolve this problem. I can receive call now.


@kaleio wrote:

I transferred my number from Virgin mobile to PM yesterday. I still can't receive any incoming call, but I can call out since yesterday. Need I do something to resolve this issue? Thanks


Before contacting Public Mobile's moderators, be sure to double-check your Virgin Mobile account number. if the porting has failed due to incorrect Virgin account information, you'll need to provide moderators with the corrected information.

kaleio
Great Neighbour / Super Voisin

Thank you 

Triguy
Mayor / Maire

Your port is incomplete.

Submit a ticket to a moderator.

If you are having trouble with your services, the next step is to contact a moderator. Here is the link to create a ticket through SIMon: https://www.publicmobile.ca/en/bc/get-help   ->Click on chat with Simon - on the line "ask me something" write "moderator" -> then click on "account specific question" -> afterward click on "no, I want a human" -> finally you will see an answer "submit a ticket Click me

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