02-13-2019 01:44 PM - edited 01-05-2022 03:21 AM
HI, yesterday I changed my number and my plan is active. After I changed it my phone stopped working. I have tried to report and unreport, on and off, and hard reset. Nothing works. Account shows one number but my phone says another.
Solved! Go to Solution.
03-19-2019 06:35 PM
@Jidoo a écrit :I still can’t make c
I suggest you to write a message to the moderator...https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 and explain what happened to you. Waiting time is few hours to 2 days..be patient..and before a solution if you want you can buy the add-on long distance for 8$ 200 minutes for the important calls..
03-19-2019 06:32 PM
I still can’t make c
02-14-2019 08:29 AM
I would suggest contacting a PM Moderator who can quickly assist in resolving this issue.
Thank you,
MJ23
02-13-2019 10:22 PM - edited 02-13-2019 10:22 PM
That's good that it was resolved,
02-13-2019 03:42 PM - edited 02-13-2019 03:44 PM
@Scotian97 wrote:Moderators have corrected this. Thank you for the support.
Do you know what they did?
Edit: Nice to see just a couple hour moderator response time.
02-13-2019 03:42 PM
Moderators have corrected this. Thank you for the support.
02-13-2019 02:41 PM - edited 02-13-2019 02:43 PM
@Scotian97 wrote:Reassign date scheduled for feb 14 so I tried to change it this morning. My account displays active and the new number but I cannot connect to the network.
Have you tried this?
Add $1 to your account?
Restart your phone?
Airplane mode on then off?
Reset network settings?
02-13-2019 02:41 PM
Reassign date scheduled for feb 14 so I tried to change it this morning. My account displays active and the new number but I cannot connect to the network.
02-13-2019 02:31 PM
@Scotian97 What does your Self Serve account say? Is it still active?
I am speculating that Next Plus reassigning your number might be the same as porting it out. Did you attempt the number change prior to them reassigning the number?
02-13-2019 02:28 PM
@Scotian97 wrote:I successfully ported a Next Plus phone number to PM and ran it for a month. I was notified that due to inactivity within app, my number has been reassigned
@Scotian97 I think this is likely beyond the ability of the community to troubleshoot for you. Please send a private message to the moderator team if you haven't arleady. You can learn how to do so here: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/How-to-Get-Help/ta-p/251745
02-13-2019 02:27 PM - edited 02-13-2019 02:28 PM
@Scotian97 wrote:I successfully ported a Next Plus phone number to PM and ran it for a month. I was notified that due to inactivity within app, my number has been reassigned
You were trying to port a number from Next Plus that was already reassigned?
You lost the number associated with your account because Next Plus reassigned it?
02-13-2019 02:25 PM
I successfully ported a Next Plus phone number to PM and ran it for a month. I was notified that due to inactivity within app, my number has been reassigned
02-13-2019 02:24 PM
@Scotian97 wrote:I was running an isp and the server was about to expire so I needed to change before loss of service
@Scotian97 you were running your own VoIP/SIP service? Is that what you're saying? I have no idea how/if a port would work from something like that.
02-13-2019 02:14 PM
I was running an isp and the server was about to expire so I needed to change before loss of service
02-13-2019 02:03 PM
@Scotian97, what was the reason for changing your number? I only ask, as someone a week or two ago thought it was the reason they couldn't make calls, and it turned out they needed to add long-distance calling.
Please explain if you can, more info so we can assist while the moderators are getting to your issue.
02-13-2019 01:59 PM
@Scotian97 wrote:Thanks I’ll have to wait for mods
You do not wish to have us try and help you?
02-13-2019 01:56 PM
Thanks I’ll have to wait for mods
02-13-2019 01:55 PM
@Scotian97 wrote:Yes. Had it in lost mode for 4hrs and still nothing
By change do you mean you ported a number from somewhere else or just went to self serve and selected a new number?
02-13-2019 01:55 PM
Just to be sure @Scotian97you click on find your phone after closed your phone??
If yes you will need help from moderator...here
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
and explain what happened...wait few hours upto 2 days and they will help you to fix your number...
02-13-2019 01:52 PM
Yes. Had it in lost mode for 4hrs and still nothing
02-13-2019 01:47 PM
Did you try to click on lost/stolen in your selfserve account ...in plan/option...and close your phone few minutes and open it again..and click on find my phone @Scotian97? Sometimes it helped to restart correctly..let us know...