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Can’t make or receive calls/texts

Scotian97
Good Citizen / Bon Citoyen

HI, yesterday I changed my number and my plan is active. After I changed it my phone stopped working. I have tried to report and unreport, on and off, and hard reset. Nothing works. Account shows one number but my phone says another.

21 REPLIES 21


@Jidoo  a écrit :

I still can’t make c


I suggest you to write a message to the moderator...https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 and explain what happened to you. Waiting time is few hours to 2 days..be patient..and before a solution if you want you can buy the add-on long distance for 8$ 200 minutes for the important calls..

Jidoo
Great Neighbour / Super Voisin

I still can’t make c

MJ23
Great Citizen / Super Citoyen

I would suggest contacting a PM Moderator who can quickly assist in resolving this issue.

 

Thank you,

MJ23

Kandola12
Good Citizen / Bon Citoyen

That's good that it was resolved,

 

Anonymous
Not applicable

@Scotian97 wrote:

Moderators have corrected this. Thank you for the support.


Do you know what they did?

 

Edit: Nice to see just a couple hour moderator response time.

Scotian97
Good Citizen / Bon Citoyen

Moderators have corrected this. Thank you for the support.


@Scotian97 wrote:

Reassign date scheduled for feb 14 so I tried to change it this morning. My account displays active and the new number but I cannot connect to the network.


Have you tried this?

Add $1 to your account?

Restart your phone?

Airplane mode on then off?

Reset network settings?

Scotian97
Good Citizen / Bon Citoyen

Reassign date scheduled for feb 14 so I tried to change it this morning. My account displays active and the new number but I cannot connect to the network.

@Scotian97 What does your Self Serve account say? Is it still active?

 

I am speculating that Next Plus reassigning your number might be the same as porting it out. Did you attempt the number change prior to them reassigning the number?

srlawren
Retired Oracle / Oracle Retraité

@Scotian97 wrote:

I successfully ported a Next Plus phone number to PM and ran it for a month. I was notified that due to inactivity within app, my number has been reassigned


@Scotian97 I think this is likely beyond the ability of the community to troubleshoot for you.  Please send a private message to the moderator team if you haven't arleady.  You can learn how to do so here: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/How-to-Get-Help/ta-p/251745


>>> ALERT: I am not a moderator. For account or activation assistance, please click here.


@Scotian97 wrote:

I successfully ported a Next Plus phone number to PM and ran it for a month. I was notified that due to inactivity within app, my number has been reassigned


You were trying to port a number from Next Plus that was already reassigned?

You lost the number associated with your account because Next Plus reassigned it?

Scotian97
Good Citizen / Bon Citoyen

I successfully ported a Next Plus phone number to PM and ran it for a month. I was notified that due to inactivity within app, my number has been reassigned

srlawren
Retired Oracle / Oracle Retraité

@Scotian97 wrote:

I was running an isp and the server was about to expire so I needed to change before loss of service


@Scotian97 you were running your own VoIP/SIP service?  Is that what you're saying?  I have no idea how/if a port would work from something like that.


>>> ALERT: I am not a moderator. For account or activation assistance, please click here.

Scotian97
Good Citizen / Bon Citoyen

I was running an isp and the server was about to expire so I needed to change before loss of service

@Scotian97, what was the reason for changing your number?  I only ask, as someone a week or two ago thought it was the reason they couldn't make calls, and it turned out they needed to add long-distance calling.

 

Please explain if you can, more info so we can assist while the moderators are getting to your issue.


@Scotian97 wrote:

Thanks I’ll have to wait for mods


You do not wish to have us try and help you?

Scotian97
Good Citizen / Bon Citoyen

Thanks I’ll have to wait for mods


@Scotian97 wrote:

Yes. Had it in lost mode for 4hrs and still nothing


By change do you mean you ported a number from somewhere else or just went to self serve and selected a new number?

Just to be sure @Scotian97you click on find your phone after closed your phone?? 

If yes you will need help from moderator...here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

and explain what happened...wait few hours upto 2 days and they will help you to fix your number...

Scotian97
Good Citizen / Bon Citoyen

Yes. Had it in lost mode for 4hrs and still nothing

Lieux
Oracle
Oracle

Did you try to click on lost/stolen in your selfserve account ...in plan/option...and close your phone few minutes and open it again..and click on find my phone @Scotian97? Sometimes it helped to restart correctly..let us know...

Need Help? Let's chat.