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Can't find my account

ssivret
Great Neighbour / Super Voisin

Can't find my account!! No service.  I wanted to update with a new credit card 

6 REPLIES 6

benfatto
Deputy Mayor / Adjoint au Maire

@ssivret  When did you last pay for your plan? If it's more than 4 months likely your account has been closed. 

cavemantoronto
Mayor / Maire

@ssivret 

Did you activate at the store? If you did, was the self serve opened? It has to be done manually.

Triguy
Mayor / Maire

https://www.publicmobile.ca/en/bc/get-help/articles/update-or-remove-your-payment-card

 

If you still need assistance then submit a ticket to a moderator by clicking on the question mark on the bottom right.

jonfirlotte
Model Citizen / Citoyen Modèle

Yikes, that's odd, I would ask the moderator team about this; https://publicmobile.ca.ada.support/chat/

gblackma
Mayor / Maire

@ssivret when was the last time that you had service, what do you mean by can't find account and what's the message that you get when you dial 611? Also, is your phone showing emergency services only? Thanks. Stay safe. 

Jb456
Mayor / Maire

Your account username is your email address.

 

Have you forgotten your password? Here is the forgot password link.

 

https://selfserve.publicmobile.ca/forgot-password/

 

If you care to share more details of your issue it would be helpful please.

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