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Great Neighbour / Super Voisin

Can't call out

Bought a phone for my mom, sign up for Public Mobile 9 days ago. Worked well until this morning. Every time calling from her phone ended up with a message saying she doesn't have long distance in her plan, and it is a local call.


Accepted Solutions
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Mayor / Maire

Re: Can't call out

 @etmomphone 

Calling has nothing to do with APN settings.

Do you still see at least the $5 you paid in attempting to buy the add-on?

Do you see the add-on listed down in your data & add-ons area?

Buying add-ons is a bit non-intuitive. It looks like you're going about buying it but the first step is just adding money. Then you need to go back and buy the add-on itself.

View solution in original post


All Replies
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Town Hero / Héro de la Ville

Re: Can't call out

@etmomphone Try to re-insert the sim and restart her phone. Can you call her number? Can she call your number now? Try to add +1 in front of the number. Usually, this message can be simply ignored, and the call goes through.

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Mayor / Maire

Re: Can't call out

Try dialing a 1 ahead of the number...see if that helps.

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Great Citizen / Super Citoyen

Re: Can't call out

@etmomphone hi is she on the 15 dollar plan? sounds like she used her 100 minutes if so she can buy the 500 min add on for five bucks

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Deputy Mayor / Adjoint au Maire

Re: Can't call out

@etmomphone, was the APN settings changed by accidentally?

 

Correct these APN settings, settings, and restart your phone. 

MMS proxy: 74.49.0.18

APN type: default,mms,agps,supl,fota,hipri,dun

MVNO type: GID
MVNO value: 4D4F

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Oracle

Re: Can't call out

@etmomphone which plan did you get?  If you got the $15 plan, it has limited minutes.  If this is the case please purchase a calling add-on, $5 for 500 minutes.

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Great Citizen / Super Citoyen

Re: Can't call out

If you are on the $15 plan, you will eat up your outgoing minutes by checking voicemail from your phone. Use another phone to check your voicemail by dialing your number and pressing * during the greeting. Also all outgoing calls are rounded up to the nearest minute. You can use self-service to monitor your usage.

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Great Neighbour / Super Voisin

Re: Can't call out

mpsdesign thanks,

I tried a few of the suggestions and it still not working.

Tried to turn off phone took out sim; buy another $5 for 500 min and no help.

Tried to follow your setting instruction but my phone does not have you setting.

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Mayor / Maire

Re: Can't call out

 @etmomphone 

Calling has nothing to do with APN settings.

Do you still see at least the $5 you paid in attempting to buy the add-on?

Do you see the add-on listed down in your data & add-ons area?

Buying add-ons is a bit non-intuitive. It looks like you're going about buying it but the first step is just adding money. Then you need to go back and buy the add-on itself.

View solution in original post

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Great Neighbour / Super Voisin

Re: Can't call out

Checked phone use, does not looked like she used that much out going calls. Paid the $5  suggested by others nothing changed.

I am tired of this kind of trouble shooting. Why doesn't PM have people you can talk to?