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LoriM
Good Citizen / Bon Citoyen

Can't access the internet using my cell phone

I am new to Public Mobile (since Jan 17/20).
I can't access the internet using my LG G5 cell phone and the $25 PM plan.
Using local library wifi, I added the correct APN in Settings (thanks to a post in the PM Community). As soon as I did that and disconnected from wifi, I was able to use whatsapp, which uses data. So I thought I was good to go. 
At that point I should have tested Chrome and other apps (not just whatsapp) when I disconnected from the library wifi.
At home where I have no internet, I can't access the internet. 
Weirdly, however, I CAN tether my tablet (which has no data plan) to my LG G5 and access the internet!
I would really appreciate help solving this problem! Thanks!


Accepted Solutions
LovesToPM
Mayor / Maire

Re: Can't access the internet using my cell phone

@LoriM 

I also have a LG G5. In my case, I did not need to reset network or phone.

You likely already have these 2 APNs setup on your phone:
- Mobile ‌Internet (sp.mb.com)
- Tethered Mobile Internet (isp.mb.com)

 

In your case, the second one seems to be working, but not the first one.
Ensure the settings are correct as follows:

 

Name :Mobile InternetTethered Mobile Internet
APN :sp.mb.comisp.mb.com
Proxy :Not setNot set
Port :Not setNot set
Username :Not setNot set
Password : Not setNot set
Server : Not setNot set
MMSC : http://aliasredirect.net/proxy/mb/mmscNot set
MMSC proxy :mmscproxy.mobility.caNot set
MMS port : 8799Not set
MCC : 302302
MNC : 220220
Authentication type:NoneNone
APN type :default,mms,supldun
APN Protocol :IPv4IPv4
APN roaming :IPv4IPv4

View solution in original post


All Replies
Jb456
Mayor / Maire

Re: Can't access the internet using my cell phone

LG phones may require a factory reset to get data to work.

 

On thread below a person with a G5 needed to do this to get data to work.

 

Don't forget to backup your info first.

 

https://productioncommunity.publicmobile.ca/t5/Getting-Started/No-Data-on-LG-G5-switched-from-Telus/...

Triguy
Mayor / Maire

Re: Can't access the internet using my cell phone

APN settings are only need to access the internet using data.  Did you try rebooting your phone and enable wi-fi ?

ShawnC13
Oracle

Re: Can't access the internet using my cell phone


@LoriM wrote:

I am new to Public Mobile (since Jan 17/20).
I can't access the internet using my LG G5 cell phone and the $25 PM plan.
Using local library wifi, I added the correct APN in Settings (thanks to a post in the PM Community). As soon as I did that and disconnected from wifi, I was able to use whatsapp, which uses data. So I thought I was good to go. 
At that point I should have tested Chrome and other apps (not just whatsapp) when I disconnected from the library wifi.
At home where I have no internet, I can't access the internet. 
Weirdly, however, I CAN tether my tablet (which has no data plan) to my LG G5 and access the internet!
I would really appreciate help solving this problem! Thanks!


BEFORE you do a factory reset, try do a network reset to see if that will work before having to resort to a factory reset


I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click the Chat bubble in the bottom right to create a trouble ticket *

Fluidmax
Good Citizen / Bon Citoyen

Re: Can't access the internet using my cell phone


@LoriM wrote:

I am new to Public Mobile (since Jan 17/20).
I can't access the internet using my LG G5 cell phone and the $25 PM plan.
Using local library wifi, I added the correct APN in Settings (thanks to a post in the PM Community). As soon as I did that and disconnected from wifi, I was able to use whatsapp, which uses data. So I thought I was good to go. 
At that point I should have tested Chrome and other apps (not just whatsapp) when I disconnected from the library wifi.
At home where I have no internet, I can't access the internet. 
Weirdly, however, I CAN tether my tablet (which has no data plan) to my LG G5 and access the internet!
I would really appreciate help solving this problem! Thanks!


I have a V20 and your best bet is to reset "Network Settings", LG phones are weird sometimes. there is no need to reset your phone....just reset the network settings should be fine.

LovesToPM
Mayor / Maire

Re: Can't access the internet using my cell phone

@LoriM 

I also have a LG G5. In my case, I did not need to reset network or phone.

You likely already have these 2 APNs setup on your phone:
- Mobile ‌Internet (sp.mb.com)
- Tethered Mobile Internet (isp.mb.com)

 

In your case, the second one seems to be working, but not the first one.
Ensure the settings are correct as follows:

 

Name :Mobile InternetTethered Mobile Internet
APN :sp.mb.comisp.mb.com
Proxy :Not setNot set
Port :Not setNot set
Username :Not setNot set
Password : Not setNot set
Server : Not setNot set
MMSC : http://aliasredirect.net/proxy/mb/mmscNot set
MMSC proxy :mmscproxy.mobility.caNot set
MMS port : 8799Not set
MCC : 302302
MNC : 220220
Authentication type:NoneNone
APN type :default,mms,supldun
APN Protocol :IPv4IPv4
APN roaming :IPv4IPv4

View solution in original post

geopublic
Mayor / Maire

Re: Can't access the internet using my cell phone


@LovesToPM wrote:

@LoriM 

I also have a LG G5. In my case, I did not need to reset network or phone.

You likely already have these 2 APNs setup on your phone:
- Mobile ‌Internet (sp.mb.com)
- Tethered Mobile Internet (isp.mb.com)

 

In your case, the second one seems to be working, but not the first one.
Ensure the settings are correct as follows:

 

Name :Mobile InternetTethered Mobile Internet
APN :sp.mb.comisp.mb.com
Proxy :Not setNot set
Port :Not setNot set
Username :Not setNot set
Password : Not setNot set
Server : Not setNot set
MMSC : http://aliasredirect.net/proxy/mb/mmscNot set
MMSC proxy :mmscproxy.mobility.caNot set
MMS port : 8799Not set
MCC : 302302
MNC : 220220
Authentication type:NoneNone
APN type :default,mms,supldun
APN Protocol :IPv4IPv4
APN roaming :IPv4IPv4

MMSC:  http://aliasredirect.net/proxy/mmsc also works.

LoriM
Good Citizen / Bon Citoyen

Re: Can't access the internet using my cell phone

Yes, I rebooted my phone and made sure wifi was enabled. Thanks for the tips!

LoriM
Good Citizen / Bon Citoyen

Re: Can't access the internet using my cell phone

Thanks for the suggestion!

LoriM
Good Citizen / Bon Citoyen

Re: Can't access the internet using my cell phone

Thanks for the suggestion. When I figure out how to reset the network I will definitely give this a try!

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