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Tom_Condon
Great Neighbour / Super Voisin

Can't access my account to set up automatic pay.. keeps locking me out.

I have tried for the past 2 1/2 hours to get access to my account.  This is my first time trying to get access so I can set up for autopay and I forgot my password.  I need my cell phone for work and I need to be able to set this auto pay up tonight. I have tried everywhich way to reset my password and it keeps locking me out.


Accepted Solutions
ChuckYeah
Mayor / Maire

Re: Can't access my account to set up automatic pay.. keeps locking me out.

This has been an issue recently. The forgot password system is very slow to send the new PWD link. By the time you get it 2hrs later, you've tried too many times and loxked the account, OR by the time it gets to you the link is already expired.

I think the best solution is to:

Contact @Moderator_Team
It can take up to 48 hours for the team to respond to your concerns.

About @Moderator_Team

 

There is a new ticketing system attached to SIMON, the ? Comment bubble on the lower right. Try that and see if it works any quicker.

View solution in original post


All Replies
Triguy
Mayor / Maire

Re: Can't access my account to set up automatic pay.. keeps locking me out.

Try using a different browser and incognito mode.  Also clear your cache and cookies then reboot.  If you still can't log then you could buy a voucher or use recharge.com and call 611 to make a payment.

Jb456
Mayor / Maire

Re: Can't access my account to set up automatic pay.. keeps locking me out.

If your locked out ..you have to wait 1 hour for system to remove lock

ChuckYeah
Mayor / Maire

Re: Can't access my account to set up automatic pay.. keeps locking me out.

This has been an issue recently. The forgot password system is very slow to send the new PWD link. By the time you get it 2hrs later, you've tried too many times and loxked the account, OR by the time it gets to you the link is already expired.

I think the best solution is to:

Contact @Moderator_Team
It can take up to 48 hours for the team to respond to your concerns.

About @Moderator_Team

 

There is a new ticketing system attached to SIMON, the ? Comment bubble on the lower right. Try that and see if it works any quicker.

View solution in original post

Luddite
Oracle

Re: Can't access my account to set up automatic pay.. keeps locking me out.

To ensure you have service consider getting vouchers and adding them by dialling 611. If you have a credit card already registered but autopay off, dial 611 to make a payment, or activate autopay.

 

To regain access to your account click this link to submit a ticket request: https://www.publicmobile.ca/en/bc/get-help/form/U2FsdGVkX19FaLwCsCQcJsAyNCr54u2BJOiQCd40WeRGV9d1itE1...


>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.
Tags (1)
Luddite
Oracle

Re: Can't access my account to set up automatic pay.. keeps locking me out.

@ChuckYeah Sadly, about private messaging Simon says: "Pssst. You’ll hear back faster! - Based on the completeness of the information, Mods will prioritize issues coming from the smartform over regular private messages.". Robot surprised


>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.
ChuckYeah
Mayor / Maire

Re: Can't access my account to set up automatic pay.. keeps locking me out.

Cool, @Luddite, I'm working on a new macro as we speak.

geopublic
Mayor / Maire

Re: Can't access my account to set up automatic pay.. keeps locking me out.


@Tom_Condon wrote:

I have tried for the past 2 1/2 hours to get access to my account.  This is my first time trying to get access so I can set up for autopay and I forgot my password.  I need my cell phone for work and I need to be able to set this auto pay up tonight. I have tried everywhich way to reset my password and it keeps locking me out.


@Tom_Condon If this is your first trying to get access did you register for an account? If not,  then click here to register your selfserve account.




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