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Good Citizen / Bon Citoyen

Can't Receive Incoming Calls (new user)

Hey all,

Having some issues with my phone that I set up last week. I switched my provider from Bell Canada to Public Mobile. I have access to calling others, receiving and sending text messages but people can't call my phone. Is there anything I can do to solve this issue? I bought the public mobile sim card online and attempted to port my number over, everything is working great other then incoming calls. 

Thanks in advance. 

Highlighted
Mayor / Maire

Re: Can't Receive Incoming Calls (new user)


@lubinyeee23 wrote:

Hey all,

Having some issues with my phone that I set up last week. I switched my provider from Bell Canada to Public Mobile. I have access to calling others, receiving and sending text messages but people can't call my phone. Is there anything I can do to solve this issue? I bought the public mobile sim card online and attempted to port my number over, everything is working great other then incoming calls. 

Thanks in advance. 


Have you tried rebooting, adding one dollar top up to your account, and or the lost/stolen trick? 

 

It could be the port hasn't properly provisioned and if nothing helps, you'll need to contact the Moderator_Team by clicking the envelope icon top right of your post or here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

Wait time to hear back is maybe 2+ days right now.

Highlighted
Mayor / Maire

Re: Can't Receive Incoming Calls (new user)


@lubinyeee23 wrote:

Hey all,

Having some issues with my phone that I set up last week. I switched my provider from Bell Canada to Public Mobile. I have access to calling others, receiving and sending text messages but people can't call my phone. Is there anything I can do to solve this issue? I bought the public mobile sim card online and attempted to port my number over, everything is working great other then incoming calls. 

Thanks in advance. 


@lubinyeee23  Does your Bell sim still work? 

Highlighted
Mayor / Maire

Re: Can't Receive Incoming Calls (new user)


@lubinyeee23 wrote:

Hey all,

Having some issues with my phone that I set up last week. I switched my provider from Bell Canada to Public Mobile. I have access to calling others, receiving and sending text messages but people can't call my phone. Is there anything I can do to solve this issue? I bought the public mobile sim card online and attempted to port my number over, everything is working great other then incoming calls. 

Thanks in advance. 


Since you can receive text message, Bell already released you number to PM.

Your plan may not be provision correctly.  Try the lost/stolen phone trick to re-provision your plan again.

1. Login to your self-serve account.
2. Report your phone lost/stolen using [Plan and Add-Ons] --> [Lost/Stolen Phone]
3. Logoff
4. Wait 5 minutes and login again
5. Report your phone found.
6. Re-start you phone to provision your account again. i.e. enable all features of you plan again.

If this trick failed to get thing working again, you should send a private message to moderator for help. But the wait is up to 48 hours. Good luck.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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Great Neighbour / Super Voisin

Re: Can't Receive Incoming Calls (new user)

Same issue here.  I had my number activated ok, payment taken,  everything worked other than incoming calls,  literally nobody can call my number.  Contacted moderator team,  and they said the number porting was not successful and it could take hours.  But why did they have the sim activated in the first place if they failed to port the number after several hours?

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Mayor / Maire

Re: Can't Receive Incoming Calls (new user)

@iH you need to activate your sim /account in order to start the porting process you have done what you should have done so I guess you will need to be patient it should be done soon good luck

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Good Citizen / Bon Citoyen

Re: Can't Receive Incoming Calls (new user)

I'm going to try this lost / stolen phone reset trick, I'll let you know if this works. 

Highlighted
Good Citizen / Bon Citoyen

Re: Can't Receive Incoming Calls (new user)

Bell sim still works but I removed that sim card from my phone as I thought the phone was working properly. I cancelled my Bell plan as I wasnt going to pay 2 phone bills!

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Good Citizen / Bon Citoyen

Re: Can't Receive Incoming Calls (new user)

Yup very strange, everything else is working well. Hope the mod team replies if this lost / stolen trick doesn't work out. 

Highlighted
Good Citizen / Bon Citoyen

Re: Can't Receive Incoming Calls (new user)

This trick didn't work? I guess I just have to wait for the mod team to handle this? Anything else I can do in the process?!?

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