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3A
Great Neighbour / Super Voisin

Can't Find SIM & Activation Online Form, how to go about that?

Hi, Received a text that I need to complete online SIM & Activation form by clicking, contact us. Can't find contact us tab. Plese help

Mayor / Maire

Re: Can't Find SIM & Activation Online Form, how to go about that?

@3A 

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Re: Can't Find SIM & Activation Online Form, how to go about that?

That text message contains outdated/incorrect information. There is no such form.

 

That message does means that you have requested a phone number to ported in, but that the request has failed.

 

I would double check the account information from your old carrier's account, specifically the account number. 

 

Open the SIMOn automated chat by clicking this:  https://publicmobile.ca.ada.support/chat/

 

Type in "open ticket", click on "contact us", and then on the "click me" button to submit a ticket.

Model Citizen / Citoyen Modèle

Re: Can't Find SIM & Activation Online Form, how to go about that?

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Re: Can't Find SIM & Activation Online Form, how to go about that?


@DL888 wrote:

https://activate.publicmobile.ca/


This isn't your fault, but the contact us: sim and activation form actually doesn't have anything to do with activation. That text message is a badly worded and containts out-of-date/incorrect information.  Please see my message above. The message that the customer receives means that a nubmer porting request has failed.  That cannot be corrected by use the website address that you've provided. Please see the messsage immedaitely before yours for an explanation.