Hi, Received a text that I need to complete online SIM & Activation form by clicking, contact us. Can't find contact us tab. Plese help
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That text message contains outdated/incorrect information. There is no such form.
That message does means that you have requested a phone number to ported in, but that the request has failed.
I would double check the account information from your old carrier's account, specifically the account number.
Open the SIMOn automated chat by clicking this: https://publicmobile.ca.ada.support/chat/
Type in "open ticket", click on "contact us", and then on the "click me" button to submit a ticket.
This isn't your fault, but the contact us: sim and activation form actually doesn't have anything to do with activation. That text message is a badly worded and containts out-of-date/incorrect information. Please see my message above. The message that the customer receives means that a nubmer porting request has failed. That cannot be corrected by use the website address that you've provided. Please see the messsage immedaitely before yours for an explanation.