Can send texts and phone calls but can't receive them

[jessgies]

Hi there,

I just switched to Public Mobile from Rogers about 2 weeks ago. I just found out that I am not receiving text messages or phone calls since. I can make phone calls and my texts go through, I just can't receive anything

How can I fix this? Is my number ported incorrectly?

Thank you in advance!

[Dunkman]

@jessgies 

You are correct.  Your port is likely stuck.  If you have your Rogers SIM card, it should still be working.  

Here is additional information:

https://www.publicmobile.ca/en/on/get-help/articles/port-fraud-protection

As stated above, you will need to contact moderator to fix the port.  

[JK8 · Accepted solution]

@jessgies 

Contact a moderator (Public Mobile representative) for assistance:

(second option below is easiest to submit a ticket)

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.

• Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.