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Great Neighbour / Super Voisin

Can not transfer current cell number to new sim

I received a sim from mail, my cell phone supports two sims, so I put a new sim to my cell, I activated a sim yesterday, selected for transferring an existing wireless number, but up to now, I still do not see it is done, I am still using the current net work, not public mobile net work.

Deputy Mayor / Adjoint au Maire

Re: Can not transfer current cell number to new sim


@dbkw wrote:

I received a sim from mail, my cell phone supports two sims, so I put a new sim to my cell, I activated a sim yesterday, selected for transferring an existing wireless number, but up to now, I still do not see it is done, I am still using the current net work, not public mobile net work.


Contact the porting team.

 

Please call our Porting Team at 1-844-232-7678 to authorize your number transfer.

Mayor / Maire

Re: Can not transfer current cell number to new sim

Hello @dbkw 

Try one or more of the below:

*turn off your phone, leave off for at least 3 minutes, then reboot

*removing your SIM for a few minutes, then reinserting it

*go into airplane mode for a few minutes, then going back to regular mode

*reboot your phone again

 

 

If you just ported your phone number from another cell provider it could take a few hours to complete the port. Using the other cell provider's SIM you should be still receiving calls on it, until the port completes.

If you ported from a landline it could take up to 7 days to complete.

 

Make sure you do not cancel your previous provider's services until the port is complete.

 

Call the Porting Team at 1-844-232-7678 to assist with your port.

See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection

Re: Can not transfer current cell number to new sim


@dbkw wrote:

I received a sim from mail, my cell phone supports two sims, so I put a new sim to my cell, I activated a sim yesterday, selected for transferring an existing wireless number, but up to now, I still do not see it is done, I am still using the current net work, not public mobile net work.


Aas it been at least 2.5 hours since you made the request during activation?  If it has been, give a call to the Telus porting team at 1-844-232-7678.  In the meanwhile, your old carrier's SIM card as it should still be working.  Your old carriers might send you a text message that you need to provide a positive reply to which indicates that you approve the phone number transfer.

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