Can not receive text verification to phone to set up self serve option

[tbjbz5]

HAve tried various time to set up selfseve on my sons sphone. But we can not see the text veaifaction cde to be sent. He can send and recieve texts. I need to change the credit card on his auto pay. 

We have tried 5 different time and still no text was sent

[darlicious]

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@geopublic wrote:

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@tbjbz5 wrote:

HAve tried various time to set up selfseve on my sons sphone. But we can not see the text veaifaction cde to be sent. He can send and recieve texts. I need to change the credit card on his auto pay. 

We have tried 5 different time and still no text was sent

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@tbjbz5  Make sure your son hasn't blocked PM accidently 

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@tbjbz5  Try searching your 611 texting history to see if you missed it. Could possibly be under 100 as well.

[geopublic]

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@tbjbz5 wrote:

HAve tried various time to set up selfseve on my sons sphone. But we can not see the text veaifaction cde to be sent. He can send and recieve texts. I need to change the credit card on his auto pay. 

We have tried 5 different time and still no text was sent

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@tbjbz5  Make sure your son hasn't blocked PM accidently 

[sunflowershine · Accepted solution]

@tbjbz5 You better contact the Moderator directly by click on the Question Mark on the left bottom corner and get a ticket. 

[tbjbz5]

No he has had this phone for a few mony\ths already with PM. I just need to getin and change payment information

[sunflowershine]

@tbjbz5 You can try putting back the old SIM card from previous carrier if you are waiting for porting the old phone number. 

[DanielleMarie]

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@tbjbz5 wrote:

I have went to the create account page > enter cell phone number

Then is enter text verification code.

Prblen is his phone never recieved the code to continue to the next step.

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Did you activate with a new number or port a number from another carrier?

[tbjbz5]

I have went to the create account page > enter cell phone number

Then is enter text verification code.

Prblen is his phone never recieved the code to continue to the next step.

[kselmak]

You may have to contact moderators

What kind of phone is he using?

Is it a native messenger?

Did you try maybe with another phoneset?

[sunflowershine]

@tbjbz5 You can go this this page:

https://selfserve.publicmobile.ca/

You set up your account by select "Create Account". Just follow the steps.