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Can not make calls or receive call and can not send message or receive message multiple times

jerry11
Good Citizen / Bon Citoyen

Just activated Public SIM card yesterday, it says prepaid SIM card, but my plan is $25 plan. Sometimes when I make a call, announcement says long distance call may apply.  Is this prepaid SIM card  right for the $25 plan?

Sometimes I coundn't make or receive call, couldn't send or receive text. I find out each time I received this call -- 2-247-811-0378, I have to restart the phone then it works, I can make call or send text again. I don't want to restart the phone so often. Can you help?

 

Moved from lounge by mimmo

7 REPLIES 7

jerry11
Good Citizen / Bon Citoyen

Solved. thanks.

CS_Agent
Customer Support Agent

Hi jerry11,

 

I'm really sorry to hear that you are experiencing this issue, but we can surely help you find a solution

 

In order to do so, can you send us a private message via the Community? Please click on this link: https://goo.gl/JnHqMR

 

Kind Regards,

 

Public Mobile Moderator Team

jerry11
Good Citizen / Bon Citoyen

Thanks.

jerry11
Good Citizen / Bon Citoyen

Thanks. I'll try it.

mimmo
Retired Oracle / Oracle Retraité

@superdebator   it is most likely a phone issue not an account issue. More info is needed from the posted before suggesting to contact moderators. 

superdebator
Good Citizen / Bon Citoyen

Hello,

Please contact the moderator in PM, they'll be able to help you out.

Cheers

mimmo
Retired Oracle / Oracle Retraité

Try dialing 1 in front of the number to get rid of the long distance charges may apply

 

As for restarting what phone are you using make and specific model #. 

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