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Can not able to activate sim card

hegde62
Great Neighbour / Super Voisin

Hello,

I cant activae my sim card. Error message is "Contact public mobile customer support".

How to contact customer support?

Thanks,

Ganesh

5 REPLIES 5

ChuckYeah
Mayor / Maire

Here's what you could tell Simon.

sim card won't activate

Click trouble shoot

Click Other

Click Still not working

ChuckYeah
Mayor / Maire

In the meantime, try clearing your cache and switching into incognito mode and try again.

 

If you send a ticket and then try again you may have a whole different experience. 

GinYVR
Mayor / Maire

@hegde62You would need to click on the ? on the lower right hand corner. Chat with SIMon the bot for a while, once you have decided it knows enough, type submit ticket and a ticket to the moderators will be generated for you.

ChuckYeah
Mayor / Maire

Creating a support ticket:
Explain your issue to SIMON, seen below:

SIMON

Use as few words as possible to allow the BOT to understand. Answer his questions until you get here:

Create a support ticket

Click on "Submit a ticket" and the Moderator team will respond to your concern within 48 hours. May take longer, but the promise of the new Ticketing System was that it will reduce these wait times.
About @Moderator_Team
Moderator Hours
Monday-Friday: 8AM- 12AM EST
Saturday & Sunday: 8AM-10PM EST

sunflowershine
Deputy Mayor / Adjoint au Maire

@hegde62 You click on the "Question Mark" and select getting a ticket and the moderator will then reply to your question within 2 days. 

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