Can I port a number into an existing Public Mobile account?

[rbonny]

My long-term number is currently assigned to an IP phone service. I understand there can be a delay when porting from an IP service to Public Mobile, just like there is when porting from a land line. I cannot have an interruption of service. Can I open a Public Mobile account which will automatically assign me a new number, and then port the number from my IP service into that account so it replaces the one that was automatically assigned with my long-term number?

[6500K]

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@rbonny wrote:

My long-term number is currently assigned to an IP phone service. I understand there can be a delay when porting from an IP service to Public Mobile, just like there is when porting from a land line. I cannot have an interruption of service. Can I open a Public Mobile account which will automatically assign me a new number, and then port the number from my IP service into that account so it replaces the one that was automatically assigned with my long-term number?

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Although my experience was not VOIP related it was with a Bell landline.  When I initiated the port request from my landline to a PM sim both phones could immediately call out but only one received calls.  It was weird, but at least there was no interruption or delay.

I called another phone from both my landline and my cell phone and call display on the third phone showed the same number (the one I was porting) for both phones.  Then, after three business days the port was complete and my landline went dead.  The best part about my experience was that I did not have to call Bell at all to cancel my account - it was done automatically!  I was dreading talking to a Bell agent who would have begged me to stay and forwarded me to a retention team which I was not interested in at all.

Maybe after your number port you can share your experience so that it can help someone else down the line.

Good luck.  

[rbonny]

Thank you. I'll give it a try.

[cavemantoronto]

You can port any time but no company can promise no interuption of service during port.  It usually goes ok but porting problem can happen if you port now or later.  Stuff like number transfered and old account stops working but new account doesn't. Most time if there is porting problem the old service still works until complete.  You can't control porting delay.  Landline and voip take a while.

[popping]

@rbonny 

You can get a PM number during activation.  After activation, you can use the self serve portal to port you VoIP number to PM.  

You can call out using your VoIP number.  But the incoming calls will continue to go to IP service until your number is ported to PM.

[TK123 · Accepted solution]

Yes, that is EXACTLY how you should do that.

1) Set up with Public Mobile - they will assign you a number.

2) Ask Public Mobile to port in your IP number - this will take awhile, perhaps as much as a week.

3) Continue to receive IP calls as you currently do on the device you currently use.

4) You will know the port has been completed when you start receiving calls on your mobile phone. 

[ShawnC13]

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@rbonny wrote:

My long-term number is currently assigned to an IP phone service. I understand there can be a delay when porting from an IP service to Public Mobile, just like there is when porting from a land line. I cannot have an interruption of service. Can I open a Public Mobile account which will automatically assign me a new number, and then port the number from my IP service into that account so it replaces the one that was automatically assigned with my long-term number?

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Yes you can do that.  There could still be a delay before it is fully functional on your PM account. You may get where you can make calls and texts but aren't receiving them.  This is where the issue is of the port not fully complete yet.