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Bevpatmarriott2
Great Neighbour / Super Voisin

Calls

Not receiving incoming calls.since switching to public mobile.

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Accepted Solutions
esjliv
Mayor / Maire

Re: Calls

@Bevpatmarriott2 

Hello, if you ported a number into Public  Mobile incoming calls are usually the last to port over.

 

Cell numbers can take 2-3 hours,  while landlines can take up to 7 days (but normally  less).

 

Do not cancel  your previous  provider service.  When the port is complete, the previous service will automatically  be canceled. 

 

If after the allotted allowed time porting has passed  and incoming calls are still not coming  through, submit a ticket  through the chat bubble at bottom, right  of your screen with  the Public Mobile  Moderators. 

View solution in original post


All Replies
S--S
Mayor / Maire

Re: Calls

do you get a new phone number or Transfer your old number !

 

Make sure that you have the old sim card in your phone when you're porting your phone. You should get a message from your old carrier asking to confirm if you would like to port your number. Your reply should be: YES. 

 

The confirmation message can take a few minutes to come in. You have 90 minutes from the time of request.

 

can you do try reseat the SIM card

1.power off your device

2.take out the SIM card,

3.wipe it clean SIM card,

4.put it back and power on,

5.toggling airplane mode off/on,  

 

it happened sometime you know, A normal reboot without reset, didn't work. At least try it,

only work after reseating the SIM card.

 

can you try it selecting the network to "3G ONLY"

for iPhone visit HERE 

or HERE 

 

for android visit HERE ,

 

what is mean for Rebooting the phone means to turn off your phone and turn it back on.

ShawnC13
Oracle

Re: Calls


@Bevpatmarriott2 wrote:

Not receiving incoming calls.since switching to public mobile.


@Bevpatmarriott2, how long ago did you activate with Public Mobil?  If you ported a number from your previous provider it can take up to a couple of hours to complete the port.  If it has been more than a couple of hours I would contact the moderators as it seems you have a hung-up port.  You can contact the Moderatos through SIMon the chatbot which is the chat bubble in the lower right corner and type in failed port *if that is the case* or just not receiving incoming calls if you didn't port.


I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click the Chat bubble in the bottom right to create a trouble ticket *

esjliv
Mayor / Maire

Re: Calls

@Bevpatmarriott2 

Hello, if you ported a number into Public  Mobile incoming calls are usually the last to port over.

 

Cell numbers can take 2-3 hours,  while landlines can take up to 7 days (but normally  less).

 

Do not cancel  your previous  provider service.  When the port is complete, the previous service will automatically  be canceled. 

 

If after the allotted allowed time porting has passed  and incoming calls are still not coming  through, submit a ticket  through the chat bubble at bottom, right  of your screen with  the Public Mobile  Moderators. 

View solution in original post

hTideGnow
Mayor / Maire

Re: Calls

@Bevpatmarriott2  is porting involved?  If so, you got the text from your old provider? you replied YES to allow them to release the line to PM?

 

If you have done all these, porting should complete between 30 mins to 2 hours.  Reboot your phone every 15 mins and try calling yourself for an updae. 

 

 

Nadia2021
Great Citizen / Super Citoyen

Re: Calls

Yes as others have said, if it has become longer than few hours contacting MOD is the best thing as they have access to accounts and informations and can let you know if there is any problem.

BKNS27
Deputy Mayor / Adjoint au Maire

Re: Calls

@Bevpatmarriott2 

Can you please indicate the steps you did to activate the PM account so we can see what went wrong?

 

Maybe try powering off the phone and wait a couple of minutes and power back on again to see if that helps.

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