Calls not coming through

[VanMan]

Friends family and work have tried  to get through and can't at different timesI have tried the bot help and it told me to leave a msg here and a tech would get ahold of me , Thanks no other replies needed except actual techs from public thanks.

[chukdefatey]

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@kerago wrote:

Have you checked bith phones? Did it happen with other callers?

Any way, I would try to contact  moderators. 

They probably can help you better.

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OP wanted no Help from community members, so why bother? 

[kerago]

Have you checked bith phones? Did it happen with other callers?

Any way, I would try to contact  moderators. 

They probably can help you better.

[cavemantoronto]

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@VanMan wrote:

Friends family and work have tried  to get through and can't at different timesI have tried the bot help and it told me to leave a msg here and a tech would get ahold of me , Thanks no other replies needed except actual techs from public thanks.

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If you want only Public Mobile replies, this is wrong place. Moderators rarely reply here and techs never. You need to submit a ticket.

[geopublic]

@VanMan  

To submit a ticket to the Public Moderator Team click here . Enter Submit Ticket and then click on the Contact Us link. To access the Public Moderator Team Assistance form then select the Click me! link.

Hope this helps.

[Dunkman]

@VanMan 

Techs don't communicate on this public forum. 

You will need to contact moderator.

Click on the right lower quesiton mark on this web page.  Start the ticketing process to get moderator/tech help.  

Edit:

Or you could private message moderator team:

Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

(it will take a bit longer than ticketing process)

[totalUser · Accepted solution]

Your best bet is to reach out to moderators. 

What is the status of your account when you log in to self-serve?

What plan are you on, do you still have minutes left?

Are the callers directed to voicemail or do they hear an error message?

Do you work/live/spend time in signal dead zones with say metal roof. Did you change your phone recently how is your signal?