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Good Citizen / Bon Citoyen

Calls going to voicemail

I got 02 lines for my family and 02 for friends. All 04 numbers are going to voicemail as soon as called. This is very critical that we could receive calls. Please help.

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Mayor / Maire

Re: Calls going to voicemail


@nahidul wrote:

I got 02 lines for my family and 02 for friends. All 04 numbers are going to voicemail as soon as called. This is very critical that we could receive calls. Please help.


Does it say when you check your self serve that it is "Active"?

 

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Good Citizen / Bon Citoyen

Re: Calls going to voicemail

Yes, they are all active and all numbers are from different cities 

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Mayor / Maire

Re: Calls going to voicemail


@nahidul wrote:

Yes, they are all active and all numbers are from different cities 


So they were all working and then they stopped? What plan are you on?

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Oracle

Re: Calls going to voicemail

@nahidul, are you able to connect to the network?  Usually calls go straight to voice mail when the phone is offline.

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Good Citizen / Bon Citoyen

Re: Calls going to voicemail

Correct, they were working, but not anymore. Goes to voicemail. I have different plans. Most of them are $30 for unlimited Canada calls

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Mayor / Maire

Re: Calls going to voicemail


@nahidul wrote:

Correct, they were working, but not anymore. Goes to voicemail. I have different plans. Most of them are $30 for unlimited Canada calls


What does you payment history show? Are you able to post a screen shot? Blackout any personal information

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Good Citizen / Bon Citoyen

Re: Calls going to voicemail

It’s 4 different phones in 4 different houses 4 different types of phones 

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Mayor / Maire

Re: Calls going to voicemail


@nahidul wrote:

It’s 4 different phones in 4 different houses 4 different types of phones 


I know, which is really strange but for the time being lets just focus on your account.

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Mayor / Maire

Re: Calls going to voicemail


@krazykiwi wrote:

@nahidul wrote:

It’s 4 different phones in 4 different houses 4 different types of phones 


I know, which is really strange but for the time being lets just focus on your account.


There is nothing wrong with the service presently, so it is either the phones or the accounts.

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