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Good Citizen / Bon Citoyen

Calls going straight to voice mail

I’ve had my acct for over a month and a half, ported from Bell, account is registered and paid up to date. Certain calls from landlines (not all) either won’t ring through or go straight to voice mail (have done tests, my parents are one). These numbers are registered as contacts. Not sure why this is happening? 

Great Citizen / Super Citoyen

Re: Calls going straight to voice mail

Can you try your sim in another phone?

How is your reception?

Can you remove the account and it's contacts and test it again?

Edit: of course check the blocked list too before attempting anything

Town Hero / Héro de la Ville

Re: Calls going straight to voice mail

Have you checked to see if you accidentally blocked any numbers. On my stock phone app for my moto G3, it was very easy to do by accident.

Mayor / Maire

Re: Calls going straight to voice mail

@Esthero1969  Sounds like a phone configuration issue. If you have access to another phone to test your sim card with insert your sim card and ask your parents to call your number. If it goes through then it's your phone 

Good Citizen / Bon Citoyen

Re: Calls going straight to voice mail

Thank you. I don’t think so? I just checked my contacts and those that are affected don’t seem any different than others (I have an iPhone 7, not sure how Ito block a number either 😂)

Town Hero / Héro de la Ville

Re: Calls going straight to voice mail

@Esthero1969Go to Settings -> Phone and scroll to the bottom to Blocked Contacts to make sure the numbers you are having issues are not being added into that list by mistake.

Good Citizen / Bon Citoyen

Re: Calls going straight to voice mail

Even if they could call me before charging to Public Mobile? 

Good Citizen / Bon Citoyen

Re: Calls going straight to voice mail

Thank you. Checked and they’re not blocked. 

Good Citizen / Bon Citoyen

Re: Calls going straight to voice mail

I don’t have another phone handy at the moment but will definitely try. Reception is great. The calls don’t even show up as missed calls. Very bizarre. I tested with my dad, he called from home phone, went straight to voice mail, called from his cell and it rang through. 🤷‍♀️

Great Citizen / Super Citoyen

Re: Calls going straight to voice mail


@Esthero1969 wrote:

I don’t have another phone handy at the moment but will definitely try. Reception is great. The calls don’t even show up as missed calls. Very bizarre. I tested with my dad, he called from home phone, went straight to voice mail, called from his cell and it rang through. 🤷‍♀️


It could be random coincidence. Are all people from one carrier when it happens?