cancel
Showing results for 
Search instead for 
Did you mean: 

Calling / browsering works, but not getting calls

leozera
Good Citizen / Bon Citoyen

Hi

 

I moved yesterday from Rogers to Public and I am not able to get calls or text messages.

 

Internet works and I can call, but not sure what is happening.

 

Rogers says to ask the new provider to send a request, but how to do this?

3 REPLIES 3

Dunkman
Oracle
Oracle

 

@leozera 

It looks like that your port is stuck.  You should be able to call out and text out.  Unable to receive calls or text.  

 

As stated above, you need to contact moderator to complete port.  You should still be able to use your Roger's SIM card for now.  

gpixel
Mayor / Maire

@leozera hi what's the make and model of the device? try resetting your network settings

LovesToPM
Mayor / Maire

Hi @leozera 

 

To transfer your Rogers number to PM, you'll need to send a request to PM moderator_team.

 

To complete your port-in request, please open SIMon chatbot via this link and type in “port request” to be put in touch with a Moderator. 

 

More info here: https://productioncommunity.publicmobile.ca/t5/Announcements/Number-transfer-in-Self-Serve-impacted-...

Need Help? Let's chat.