07-02-2019 11:31 AM - edited 01-05-2022 05:41 AM
I'm new to PM and have the $10 plan. Out of interest I called a U.S. number that I own and to my surprise the call went through but I hung up before connecting. I then looked at my usage and it showed 17 minutes. I added up my usage history and it was 6 minutes. There was no entry in usage history re the U.S. call. So I guess I have two questions:
1) How come I could call the U.S. on a Canada wide plan?
2) Why is my call usage amount 11 minutes greater than the usage history shows?
Nevertheless, so far this seems to me to be a great and very reasonable phone service!
07-02-2019 01:15 PM
@steff12321 wrote:It could be a strange exchange or area code you dialed that PM has categorized as a Canadian number. Normally it would say calls to this number are not included in your plan unless you have a long distance addon.
Hope they don't figure it out. It was a Magic jack call to Orlando (AC 407).
07-02-2019 12:09 PM
You can see the usage history in your self serve account. There is no per-second billing, so all calls are rounded up to the next minute.
It could be a strange exchange or area code you dialed that PM has categorized as a Canadian number. Normally it would say calls to this number are not included in your plan unless you have a long distance addon.
07-02-2019 11:36 AM
@JohnnyXI your call usage is counted as 1 min even if its a 2 second call checking messages also counts toward total as for the U.S. call you got lucky I guess