@chipmunk
Its unfortunate that you endured suspension by this new stance by the moderators (some?) insisting that you wait and see if the system applies the promotion(s). For those without a functioning autopay that requires you to either risk suspension or top up your account. Both of which should not have to happen as it goes against what the promotion clearly states:
You will not need to top-up your account at your first renewal date, unless you purchase Add-Ons, change or future-date your plan to a more expensive plan during the first 30 days. Note that, if you have registered for AutoPay, you will continue to receive your $2 AutoPay reward every 30 days.
Perhaps you should ask for a $1 credit for any portion of a day you were suspended ($1 p/day for plans up to $35 and $2 p/day for plans $40+.) Maybe this would start to have an impact on how pm applies credits/promotions and teach the moderators about how to best use their time efficiently rather than spending their time arguing the point with the customer.
Speak up and be heard. When the many do this it makes it difficult for pm to ignore the noise the louder it gets......so start chirping! Chipmunks are very good at getting your attention and not shutting up......play to your assets.
