Bought a sim card and a plan at walmart. Not working

[Riphillipm]

I bought a SIM card and $40 phone plan at Walmart.  The walmart tech set it up on his computer.  I received a 4-Digit pin number through my phone confirming that it's working. Then I put the new SIM card in but it never worked. I cant seem to do anything online as it wont recognize my email. I try to register with my phone number but i never receive the 6 digit text pin number that it seems me

[KKCC · Accepted solution]

In situation like you, easy way is bring back to Walmart, I believe those tech person may fix for you.

[Riphillipm]

I bought a SIM card and $40 phone plan at Walmart.  The walmart tech set it up on his computer.  I received a 4-Digit pin number through my phone confirming that it's working. Then I put the new SIM card in but it never worked. I cant seem to do anything online as it wont recognize my email. I try to register with my phone number but i never receive the 6 digit text pin number that it seems me

[totalUser]

Can you restart your phone with the sim inside

Can you try on different phone one you are sure works on Telus network.

You can go to Telus or Koodo store to try it on a loaner.

You can call your old provider to unlock the phone. You can do that through manufacturer as well, although it's probably unlocked

How did you receive the original pin, on your old sim card?  Did you port?

For messages and incoming calls you should use the old sim until the port is finished. If it's still not done you may have chance to set up your self-serve.

If you are getting nowhere with it you can contact the Moderators directly at https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Would be useful to have the capture of your receipt handy to show them you are the owner of the account. It's possible that clerk misspelled your address, they should be able to fix it

[ChuckYeah]

You may need moderator help so send them a private message by clicking this link. Then we'll see what we can do here.

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[ChuckYeah]

Is your old sim still available? Can you see if it's still working?

[totalUser]

Oh yeah and welcome to public mobile and the community:)

[popping]

@Riphillipm 

While you are waiting for moderator, restart your phone may get your PM SIM card working.

[KKCC · Accepted solution]

In situation like you, easy way is bring back to Walmart, I believe those tech person may fix for you.

[AE_Collector]

If you were activated at Walmart wouldn't the new PM SIM card already have been put in the phone? You say "then you put the new SIM card in the phone and it didn't work.

Is nothing working with the PM sim installed or do you have outgoing calling and texting, just not receiving incoming calls and texts? If do, port of old number from previous carrier just hasn't completed.

AE_Collector

[popping]

@Riphillipm 

From your description, you port you old number to PM during the activation process at WM. 

Which SIM card did you received the PM PIN# text message? your old SIM card? or PM SIM?