Bonus 500 MB

[cdef2]

When will I see the bonus 500MB showing on my plan? I do have autopay in place.

[darlicious]

@cdef2 

How long have you been on that plan? That's the old $35 plan. You had to scheduled a change on next renewal to get the 1.5gb+500mb (2gb) plan. Unless you've recently activated and it didn't add automatically but that would be very unusual. 

[cdef2]

it's not there, i submitted a ticket to the moderator

[cdef2]

yes i have the $2 autopay reward listed but not the 500 MB bonus

[cdef2]

$35/m with 1.5GB and bonus 500 MB with autopay

[oglat]

It should be instant.

Do you see your autopay reward listed in the rewards section?

Does your autopay execute?

Sometimes although I register and it is successful my autopay is not on, so I have to do it couple of times.

If that doesn't help I suggest you contact moderators and have them sort it out

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[darlicious]

@cdef2 

What plan are you on?

[Triguy]

It should be added in your account.  Log in and under data and add-ons it should be listed there.

[fujiyama]

It should be available already. Login to Self Serve, you should be able to see it on the Overview page, lower left section.