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Good Citizen / Bon Citoyen

Black friday Promo

Hi 

I have activated my sim on black friday sale. I got all promotional offers. Thanks to PM. Now im thinking i have too much data that i wont be using it. My question is IF I CHANGE MY PLAN (FROM 40$ TO 35$ PLAN) WILL I LOSE ALL MY OFFERS? 

HOW TO CHANGE PLAN?

Thanks for solving my problem 


Accepted Solutions
Highlighted
Mayor / Maire

Re: Black friday Promo

@Jeet  I think you have chosen both the smartest and safest route in making a decision on changing your plan and risking the loss of the 5gb data bonus. The customer in question @muldersarah69  had the same question but wanted an upgrade from the $35 to the $40 and the exception was made...because it also benefits public mobiles bottom line. Of course you are asking the opposite  and I would certainly see the reasoning if they do say no. But it never hurts to ask. I would keep one thing in mind. If you did not have the data bonuses would you want to be on the $35 plan? That plan has the least value and I recommend the $40 for value....or the the $25 to save money. (They won't let you change to it.) For $5 I would stay at the $40 and enjoy your plan data. Test and see how much you use without having to be conservative. Remember the add ons will remain for life if you dont use them all up. You may take holidays or camp every weekend in the summer like i do where you will use plan data and dip into the bonuses here and there. The extra 3.5gb of plan data for $5 more is the cheapest in all plans and unless you are on a very tight budget I would stay where you are. I'm in the same boat...same plan same bonus data from a previous promotion that I haven't touched and the most plan data I've used to date is 3/5gb. This month...i used 1.5gb in the first two days...so you never know. I know this I will never have to purchase a data add on ever with public mobile I have enough to last a very long time.

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All Replies
Highlighted
Mayor / Maire

Re: Black friday Promo

@Jeet Yes, the 5 GB will likely disappear. At least thats what the 5gb promo said in the terms and conditions. The others are likely ok.

 

I tried to find the terms and conditions but I was not successful, but I believe they said if your account goes into suspension or you change your plan, the credit will be removed. Some people have wondered if the PM system is programmed to do this automatically, but I'm sure human intervention will allow them to do whatever they want under the terms and conditions.

 

Highlighted
Town Hero / Héro de la Ville

Re: Black friday Promo


@Jeet wrote:

Hi 

I have activated my sim on black friday sale. I got all promotional offers. Thanks to PM. Now im thinking i have too much data that i wont be using it. My question is IF I CHANGE MY PLAN (FROM 40$ TO 35$ PLAN) WILL I LOSE ALL MY OFFERS? 

HOW TO CHANGE PLAN?

Thanks for solving my problem 


Hi @Jeet 

Since you are changing to the plan that qualified for the promotional data, maybe it's ok. You should contact moderators to clarify and if yes, they are the only ones who could change your plan so that data add-on stays. 

Highlighted
Mayor / Maire

Re: Black friday Promo

To change plan in your self serve click "Plan and add-ons" at the top of overview page next to payment tab.

 

DO TAKE NOTE. At this very moment it seems like website might be having issues as clicking plan and add-ons gives an error at the moment. You'll have try later 

 

ALSO IMPORTANT- Two different options when changing plan.

 

Change now - it will immediately change your plan and you will charged for new plan. You WILL NOT get a refund on what you just paid for your current plan

 So if you just renewed your plan for the 30 days I'd suggest you don't select change now as you will be paying more.

 

Second option is "Change at next renewal"...this one means your new plan you selected will change when your payment date is due and you will be put on new plan.

Highlighted
Mayor / Maire

Re: Black friday Promo

Changing your plan would cause you to lose the 5GB bonus.  You use the data until it is depleted then change your plan.  If you change your plan then it is recommended to change in next renewal so you don't lose any unused minutes/texts or data.

https://www.publicmobile.ca/en/on/get-help/articles/change-your-plan

Highlighted
Mayor / Maire

Re: Black friday Promo


@Jeet wrote:

Hi 

I have activated my sim on black friday sale. I got all promotional offers. Thanks to PM. Now im thinking i have too much data that i wont be using it. My question is IF I CHANGE MY PLAN (FROM 40$ TO 35$ PLAN) WILL I LOSE ALL MY OFFERS? 

HOW TO CHANGE PLAN?

Thanks for solving my problem 


The promo said any plan change. Someone had asked the mods about going up in plan cost and keeping that promo data and they succeeded. Many of the past promos were like that where as long as you stayed above a price point then fine. But not going down in cost if a price point was stipulated. Maybe going down to the minimum price point might work though. Some promos don't stipulate staying above a price point.

As for "ALL" your offers, I think the 5gb (and the 2nd month addition) was the only one with a price point.

Highlighted
Mayor / Maire

Re: Black friday Promo

@Jeet This is where I learned it. Anything confirmed by @Alan_K , you can take to the bank!

https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/Black-Friday-5GB-bonus/m-p/469587/highl...

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Good Citizen / Bon Citoyen

Re: Black friday Promo

Thank you everyone for reply. I got different replies from everyone and some people said 5gb bonus will stay if i stay in 35$ plan or above.. some said Moderators have accepted plan change and bonus still active. For safer option i would like to go thru Moderators.. 

Thank you everyone

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Mayor / Maire

Re: Black friday Promo

@darlicious  reported that someone else had a moderator upgrade their plan, the 5Gb did indeed disappear but the moderator put it back for the customer. If you want to downgrade from $40 to $35 you could try going that route since the $35 plan did qualify for the add-on. But wording is No Changes so a downgrade or upgrade was ruled out initially.

 

You won't lose the two Christmas Gifts (1Gb data add-on and 400 minutes of LD) and you likely already have the second month credit in your available funds which will remain.

 

AE_Collector 

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Model Citizen / Citoyen Modèle

Re: Black friday Promo

@Jeet  If moderators are not willing to help you keep the 5gb bonus, which they potentially could since the 5gb bonus was available even with a $35 plan? If so, then it's reasonable they can manually apply it back on your acct. Lastly, the $5 difference over time may (obviously) be greater than the data bonus if you are not a heavy user. Good luck!