07-24-2019 11:12 AM - edited 01-05-2022 06:04 AM
Hi,
I want to port my mother-in-law over from Bell prepaid. I went into my own account, selected to change my number, put in her number, and it's eligible for porting. Good.
Assuming no typing errors on our part when filling out the porting form, my question is whether or not the port happens relatively instantaneously or not?
When I ported myself over from Koodo postpaid, it was immediate. If this is the case for Bell prepaid, then we will do it this evening. If not, then we will wait until next month, as her Bell account renews tomorrow.
She is bringing her own phone (OnePlus), so there should be no hiccups there. Also, my understanding is that only her account number is required, and not a pin (which I do not believe that she has).
Thank you.
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08-13-2019 06:06 PM
@raiger wrote:Just a follow-up: With the proper information available (phone number, name on account, account number), the port was instantaneous.
Texting and outgoing calls worked immediately. Incoming calls are going right to voice mail. Does this take a bit of time to become fully functional, or is there something that my mother-in-law needs to do on her end to get it entirely up and running?
@raiger Porting is a two step process.
Step 1: PM receives your port request, sets up the number with the PM network and submits the portrequest to Bell. Status: Done
Step 2: Bell releases the number. Status: Pending
08-13-2019 05:58 PM - edited 08-13-2019 06:00 PM
I haven't seen many mentions of Bell Prepaid, but if you can call out and send texts but can't receive it does sound like the account is still being ported.
Is your Bell account still active? If so, put your bell sim back in and you may have full functionality. When the bell service stops working, put your PM sim back in and hopefully you'll be good to go.
08-13-2019 05:55 PM
Just a follow-up: With the proper information available (phone number, name on account, account number), the port was instantaneous.
Texting and outgoing calls worked immediately. Incoming calls are going right to voice mail. Does this take a bit of time to become fully functional, or is there something that my mother-in-law needs to do on her end to get it entirely up and running?
07-24-2019 06:52 PM
It is better to wait until next month because your mother-in-law's cellular provider account at Bell must be active in order to port it to public mobile, otherwise you can't transfer the number over.
07-24-2019 11:22 AM
@raiger if you use onlt the bell account number and use the name on bell account exacty (even if there are spelling mistakes) in the porting page you should be fine....but.. being so close...
@raiger wrote:I think that I would take a temporary number first, anyway, and then try to port as soon as everything is working properly.
I suppose that you are right, and no one can give a guarantee. I will leave it up to my mother-in-law to decide.
07-24-2019 11:19 AM
@raiger wrote:Hi,
I want to port my mother-in-law over from Bell prepaid. I went into my own account, selected to change my number, put in her number, and it's eligible for porting. Good.
Assuming no typing errors on our part when filling out the porting form, my question is whether or not the port happens relatively instantaneously or not?
When I ported myself over from Koodo postpaid, it was immediate. If this is the case for Bell prepaid, then we will do it this evening. If not, then we will wait until next month, as her Bell account renews tomorrow.
She is bringing her own phone (OnePlus), so there should be no hiccups there. Also, my understanding is that only her account number is required, and not a pin (which I do not believe that she has).
Thank you.
@raiger Best to do it next month.
07-24-2019 11:18 AM
It is never guaranteed to be instant. It can take up to a couple of days in some cases and is why it is recommended to take a new number at first. Once the port is complete you can then switch to your number.
07-24-2019 11:17 AM
I think that I would take a temporary number first, anyway, and then try to port as soon as everything is working properly.
I suppose that you are right, and no one can give a guarantee. I will leave it up to my mother-in-law to decide.
07-24-2019 11:17 AM - edited 07-24-2019 11:19 AM
@raiger do it next month. if all goes well it will happen in two hours. if there is an issue then you will need to renew her bell plan. also activate with a temp number first then port when pm service is confimed to be working.
dont forget to use your referal code when you activte her line.
edit i would give 5 day period. as mods seem to reply in 48 hours.
07-24-2019 11:16 AM - edited 07-24-2019 11:20 AM
@raiger hi there are no guarantees it will be instantaneouss sometime it is but it can be up to a couple of days it is suggested that you take a temporary number when signing up then when all is working port your number over in your self serve accountsmileyhappyy: