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Good Citizen / Bon Citoyen

Being told local numbers are long distance?

Hi all,

I just signed up for Public Mobile last week, and my wife joined a couple days ago.  Everything was smooth (except for Bell cutting off her service mid-call while she was trying to get her phone unlocked by them...) and straight-forward.  We both have unlimited Canadian calling.

 

However, today, I tried calling a local Vancouver number, and I got a recorded message saying the number I was calling was long distance (it's definitely not).  I tried again and got the same message, then tried manually dialing it without the "1" at the beginning, and the call went through.  A couple hours later, I called my wife and got the same message - that I was calling a long-distane number and my plan didn't have long distance.  I got that same message two more times until the call went through.

 

Any ideas? Has this happened to anyone else? Or is there something I need to fix?

Model Citizen / Citoyen Modèle

Re: Being told local numbers are long distance?

@seanneyb  This is a default message from when there was (and grandfathered in) provincial calling plans. Just ignore the message. Or reprogram your contacts with or without a (1) in front. It occasionally happens to me. It will probably go away. The number will ring through after the message regardless.

Re: Being told local numbers are long distance?

A misdial can make this happen, as can calling a number not within your local callling area, which is old landline lingo for a local call.

 

I use Cambridge ON as an example all the time, as it was originally (and still is) dévider calling centres for Galt, Preston and Hespeler (3 smaller towns merged in 1974).  Galt can call local to St. George, but not to Guelph, Hespeler can call Guelph but not Kitchener-Waterloo, and Preston can call KW, but not St George.

 

A physical long distance call requires the leading 1 or +1 to dial without the message.  You could put all numbers in your contact list as +1, and all calls will complete just fine, within Canada.

Mayor / Maire

Re: Being told local numbers are long distance?

Its not really going to effect you if you have Canada wide calling, but to determine if a number is long distance the system is looking at where you are and what number you are calling.

 

Even if the number you dial is a local call, it will still be a long distance call when you are on a different tower that is not local to your home zone. (You can actaully check your detailed call history to see where system registered you but chances are you were not in Vancouver proper when call was placed).

 

Either way just ignore it.

 


@seanneyb wrote:

Hi all,

I just signed up for Public Mobile last week, and my wife joined a couple days ago.  Everything was smooth (except for Bell cutting off her service mid-call while she was trying to get her phone unlocked by them...) and straight-forward.  We both have unlimited Canadian calling.

 

However, today, I tried calling a local Vancouver number, and I got a recorded message saying the number I was calling was long distance (it's definitely not).  I tried again and got the same message, then tried manually dialing it without the "1" at the beginning, and the call went through.  A couple hours later, I called my wife and got the same message - that I was calling a long-distane number and my plan didn't have long distance.  I got that same message two more times until the call went through.

 

Any ideas? Has this happened to anyone else? Or is there something I need to fix?


 

Good Citizen / Bon Citoyen

Re: Being told local numbers are long distance?

Well, I was in the middle of downtown Vancouver, calling my wife who was a block away from me. So I was definitely in the city!

 

I'll continue to ignore it; like I said, all the calls I made were to local numbers in Vancouver, but I didn't know that the call would complete after the message. It would be nice to not have to go through and edit a couple hundred numbers.

Town Hero / Héro de la Ville

Re: Being told local numbers are long distance?

@seanneybWhat phone do you have? It sounds like a phone software misconfiguration rather than a network issue. Best to visit the phone's support forum to seek answer (especially if it is an android phone).

Great Citizen / Super Citoyen

Re: Being told local numbers are long distance?

@seanneyb Could the number being called not be Vancouver? There are 604 numbers that aren't local from Vancouver.

Great Citizen / Super Citoyen

Re: Being told local numbers are long distance?

Why would that happen if minutes are CANADA WIDE.?

Great Citizen / Super Citoyen

Re: Being told local numbers are long distance?


@88cranston wrote:

Why would that happen if minutes are CANADA WIDE.?


It's still long distance to call out of local area. It doesn't cost extra.

Good Citizen / Bon Citoyen

Re: Being told local numbers are long distance?


@cellphoneuser1 wrote:

@seanneyb Could the number being called not be Vancouver? There are 604 numbers that aren't local from Vancouver.


Like...I guess? I called a business located just off Main and 1st in Vancouver that's been there for ages (it's a 604 number), and the first couple times I got the long distance message, but it went through.

 

The same thing with my wife's number, which is a 778 number originally given to her 10 years ago from a Bell store in downtown Vancouver.  I'd called her earlier in the day from my home (closer to Burnaby) without problems, but when I called her while I was in downtown Vancouver - and she was two blocks away - I couldn't get through because of the message saying the number I was calling was long distance and I didn't have a plan with long distance calling on it.  I didn't wait to the end of the message, so I don't know if the call would have eventually gone through or not; if this happens again I'll wait to see if the call will connect after the message.