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Good Citizen / Bon Citoyen

Re: Being told local numbers are long distance?


@GinYVR wrote:

@seanneybWhat phone do you have? It sounds like a phone software misconfiguration rather than a network issue. Best to visit the phone's support forum to seek answer (especially if it is an android phone).


It's an iphone 8.  I haven't consciously changed any existing settings on it.

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Good Citizen / Bon Citoyen

Re: Being told local numbers are long distance?


@kav2001c wrote:

 

Even if the number you dial is a local call, it will still be a long distance call when you are on a different tower that is not local to your home zone. (You can actaully check your detailed call history to see where system registered you but chances are you were not in Vancouver proper when call was placed).

 

Either way just ignore it.

 

I was in the middle of downtown Vancouver, calling a 778 cell phone two blocks away from me.

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Mayor / Maire

Re: Being told local numbers are long distance?

That 778 number *maynot* based in that geographic location.  It could be based in another part of the area code that is a long distance call from where you were standing.

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Model Citizen / Citoyen Modèle

Re: Being told local numbers are long distance?


@stonechucker wrote:

That 778 number *maynot* based in that geographic location.  It could be based in another part of the area code that is a long distance call from where you were standing.


Right. We all “may” think 778 is in the lower mainland only, but it is not.  So let’s say the 778 number was for Kelowna. The person owning that 778 number is in Vancouver. And the caller also has a Vancouver number. That would still be a long distance call to the Kelowna 778 number. So you get the LD message, redial the number and start with 1 xxx xxx xxxx, at no cost to PM user. 

 

For some unknown reason even my brother from Prince George that moved to Victoria retained his Prince George number. Very odd to deal with some one in your new local area, by calling your neighbor LD. 

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Good Citizen / Bon Citoyen

Re: Being told local numbers are long distance?

I'm writing a response in here in hopes that it will help someone else if they experience the same problem:

 

The problem hasn't reoccured since that one day.  It's been more than a week now and I've called the same numbers that I was getting the long distance message about before - and have not heard the message since.  Perhaps it was some sort of glitch.

 

Anyway.  Problem solved, or at least, stopped.

Highlighted
Mayor / Maire

Re: Being told local numbers are long distance?

@stonechucker  ?

 

778 covers the entire province of BC

LCA rules still apply though

 


@stonechucker wrote:

That 778 number *maynot* based in that geographic location.  It could be based in another part of the area code that is a long distance call from where you were standing.


 

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Model Citizen / Citoyen Modèle

Re: Being told local numbers are long distance?

Are there even plans now that aren't Canada wide? 

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Mayor / Maire

Re: Being told local numbers are long distance?

@jor123  There are people that choose to keep their grandfathered in plans that have province wide calling in exchange usually for 4G data and/or 90 day plans. 

Highlighted
Mayor / Maire

Re: Being told local numbers are long distance?

@kav2001c,

 

LCA doesn't apply to the entire area code.  Toronto is an exception.  Calgary shares I think the 403 area code with a lot of Alberta, HOWEVER a Lehridge call in the same area code is not local for Calgary.

 

This is no different from my previous post with 519 and 226 in Southern Ontario.  The geographic distance is why the call is determined long-distance on landlines.  On mobile in the geographic area of what *could be* a long-distance call, it should complete as a local call. Conversely, a landline call or a mobile call to a geographic long-distance call will not complete as 'local' which is why the message comes up, and the call completes afterwards. 

 

I don't make the calls on this... I'm just a guy who has to deal with 'LD calls not included' in your plan (I'm still Province Wide).  I call Waterloo, Cambridge, London, Windsor or Hamilton or Toronto, or Sudbury, they all tell me that message.

 

THis is my 3+ years of experience here at Public Mobile.

 


@kav2001c wrote:

@stonechucker  ?

 

778 covers the entire province of BC

LCA rules still apply though

 


@stonechucker wrote:

That 778 number *maynot* based in that geographic location.  It could be based in another part of the area code that is a long distance call from where you were standing.


 


 

Deputy Mayor / Adjoint au Maire

Re: Being told local numbers are long distance?

To the original Poster, you should always save north American phones numbers with +1 followed by the ten digit number. Example +1-234-567-7890.