03-14-2019 02:03 PM - edited 01-05-2022 03:42 AM
Just switched over to PM today, but I am getting terrible reception, and already missed a few calls due to no service in downtown Ottawa! What is going on? I used to be with one of the big guys and never had signal issues. Drop from 4 bars, to 1 or no signal, I though that was suppose to be the largest network in Canada, am I missing something or is there I tried both LTE/WCDMA/GSM and WCDMA/GSM without difference.
Whenever I get a signal it seems to work great (even on 2 bars), but most of the time I am between 1 and 0 (Emergency phone call only!)
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03-14-2019 07:24 PM
@sandpublic wrote:
@Mothman wrote:I thought it might be worthwhile for me to add I have the same phone, I just switched from Virgin to Public last night, and noted the exact same loss shown in the signal strength icon. (4+ bars on Virgin, 1 bar, maybe 2 on Public)
This was inside the house, my wife has the phone today, so don't know how she's found it while out and about.
In my bit of testing last night I didn't notice any problems with the lower signal strength, but did find it interesting. Maybe something to do with the older phone. Not sure.
Interesting to say the least. Virgin is Bell and PM is Telus and they both share their towers so why would that be? Maybe resetting the phone would help?
no I think Rogers has stronger signal inside buildings.
03-14-2019 07:22 PM
just an update. I left the office and got the usual bars. So looks like it is poor signal i side my building, but althought I never felt it with my previous provider... i got other colleagues with poor signal indoor.
sight.
thank you all for your help.
03-14-2019 07:22 PM - edited 03-14-2019 07:23 PM
@Mothman wrote:I thought it might be worthwhile for me to add I have the same phone, I just switched from Virgin to Public last night, and noted the exact same loss shown in the signal strength icon. (4+ bars on Virgin, 1 bar, maybe 2 on Public)
This was inside the house, my wife has the phone today, so don't know how she's found it while out and about.
In my bit of testing last night I didn't notice any problems with the lower signal strength, but did find it interesting. Maybe something to do with the older phone. Not sure.
Interesting to say the least. Virgin is Bell and PM is Telus and they both share their towers so why would that be? Maybe resetting the phone to factory defaults and starting fresh would help?
03-14-2019 06:33 PM
I thought it might be worthwhile for me to add I have the same phone, I just switched from Virgin to Public last night, and noted the exact same loss shown in the signal strength icon. (4+ bars on Virgin, 1 bar, maybe 2 on Public)
This was inside the house, my wife has the phone today, so don't know how she's found it while out and about.
In my bit of testing last night I didn't notice any problems with the lower signal strength, but did find it interesting. Maybe something to do with the older phone. Not sure.
03-14-2019 05:08 PM
@computergeek541 wrote:
@PMOttawa wrote:Just switched over to PM today, but I am getting terrible reception, and already missed a few calls due to no service in downtown Ottawa! What is going on? I used to be with one of the big guys and never had signal issues. Drop from 4 bars, to 1 or no signal, I though that was suppose to be the largest network in Canada, am I missing something or is there I tried both LTE/WCDMA/GSM and WCDMA/GSM without difference.
Whenever I get a signal it seems to work great (even on 2 bars), but most of the time I am between 1 and 0 (Emergency phone call only!)
No carrier has great signal everywhere, espeicaly if you are indoors. It's quite possible that the signal is just not very good there, although a large urbran area should generally be good.
What phone model do you have? Some are slightly better than some others.
Samsung Galaxy Grand Prime, and was not planning to buy a new phone
03-14-2019 05:07 PM
Done that but no changes
03-14-2019 04:04 PM
@PMOttawa wrote:Just switched over to PM today, but I am getting terrible reception, and already missed a few calls due to no service in downtown Ottawa! What is going on? I used to be with one of the big guys and never had signal issues. Drop from 4 bars, to 1 or no signal, I though that was suppose to be the largest network in Canada, am I missing something or is there I tried both LTE/WCDMA/GSM and WCDMA/GSM without difference.
Whenever I get a signal it seems to work great (even on 2 bars), but most of the time I am between 1 and 0 (Emergency phone call only!)
No carrier has great signal everywhere, espeicaly if you are indoors. It's quite possible that the signal is just not very good there, although a large urbran area should generally be good.
What phone model do you have? Some are slightly better than some others.
03-14-2019 02:32 PM
@PMOttawa wrote:Just switched over to PM today, but I am getting terrible reception, and already missed a few calls due to no service in downtown Ottawa! What is going on? I used to be with one of the big guys and never had signal issues. Drop from 4 bars, to 1 or no signal, I though that was suppose to be the largest network in Canada, am I missing something or is there I tried both LTE/WCDMA/GSM and WCDMA/GSM without difference.
Whenever I get a signal it seems to work great (even on 2 bars), but most of the time I am between 1 and 0 (Emergency phone call only!)
Did you power cycle your phone or just switched SIM cards on the fly?
03-14-2019 02:23 PM
I usually see 2 bars.....quality of calls is never affected..by the lake..quite far from a tower..
03-14-2019 02:19 PM
@PMOttawa PM has same network service as of Telus & Bell so network service should never be any problem at all. Network service issue is totally out of equation with PM
The problem is either in your phone hardware or phone settings.
If you could double check your phone & still problem stays then last thing you can do please send Private message to Moderator by clicking on this link @CS_Agent
**** Please note: I am not a Moderator ****
03-14-2019 02:12 PM
@PMOttawa wrote:Just switched over to PM today, but I am getting terrible reception, and already missed a few calls due to no service in downtown Ottawa! What is going on? I used to be with one of the big guys and never had signal issues. Drop from 4 bars, to 1 or no signal, I though that was suppose to be the largest network in Canada, am I missing something or is there I tried both LTE/WCDMA/GSM and WCDMA/GSM without difference.
Whenever I get a signal it seems to work great (even on 2 bars), but most of the time I am between 1 and 0 (Emergency phone call only!)
As a test...switch your phone to 3G..what effect does that have ?
03-14-2019 02:06 PM
@PMOttawa wrote:Just switched over to PM today, but I am getting terrible reception, and already missed a few calls due to no service in downtown Ottawa! What is going on? I used to be with one of the big guys and never had signal issues. Drop from 4 bars, to 1 or no signal, I though that was suppose to be the largest network in Canada, am I missing something or is there I tried both LTE/WCDMA/GSM and WCDMA/GSM without difference.
Whenever I get a signal it seems to work great (even on 2 bars), but most of the time I am between 1 and 0 (Emergency phone call only!)
Which big guy? I assume you were not with bell/telus, because thats the exact same network.
Have you tried your sim card in a different phone?
03-14-2019 02:06 PM
I am on the market and the signal is all bars, also works great downtown maybe it's your phone, I have the same coverage i had with Bell