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Great Neighbour / Super Voisin

Autopay but expired

I have my plan set to autopay but today I noticed I couldn't place any calls and I get the message that I'm "not registered on network". When I logged into my account it says that my plan is expired. Why is my plan expired when it isnt even due until Dec 3rd? Also, the credit card attached to the account is fine. So that's not an issue. Thanks!

Good Citizen / Bon Citoyen

Re: Autopay but expired


@becky953 wrote:

I have my plan set to autopay but today I noticed I couldn't place any calls and I get the message that I'm "not registered on network". When I logged into my account it says that my plan is expired. Why is my plan expired when it isnt even due until Dec 3rd? Also, the credit card attached to the account is fine. So that's not an issue. Thanks!


Same happened to me the day before payment was due — PLAN EXPIRED —. The folks here told me that is a normal message or quirk with PM. Payment went through and message disappeared.....no issues. But I DID NOT have....."not registered on network". I would contact a MOD.  Use the question mark ...bottom right.....  Even though I have auto-pay I prepay before the due date to avoid issues as was suggested here....but if you do that......don’t cancel auto-pay. 

Good Citizen / Bon Citoyen

Re: Autopay but expired


@iPhoneUser wrote:

@becky953 wrote:

I have my plan set to autopay but today I noticed I couldn't place any calls and I get the message that I'm "not registered on network". When I logged into my account it says that my plan is expired. Why is my plan expired when it isnt even due until Dec 3rd? Also, the credit card attached to the account is fine. So that's not an issue. Thanks!


Same happened to me the day before payment was due — PLAN EXPIRED —. The folks here told me that is a normal message or quirk with PM. Payment went through and message disappeared.....no issues. But I DID NOT have....."not registered on network". I would contact a MOD.  Use the question mark ...bottom right.....  Even though I have auto-pay I prepay before the due date to avoid issues as was suggested here....but if you do that......don’t cancel auto-pay. 



How do you pay before your due date ?  Will you still be charged on your due date the amount on your account ?

Mayor / Maire

Re: Autopay but expired


@Dolphin1 wrote:

@iPhoneUser wrote:

@becky953 wrote:

I have my plan set to autopay but today I noticed I couldn't place any calls and I get the message that I'm "not registered on network". When I logged into my account it says that my plan is expired. Why is my plan expired when it isnt even due until Dec 3rd? Also, the credit card attached to the account is fine. So that's not an issue. Thanks!


Same happened to me the day before payment was due — PLAN EXPIRED —. The folks here told me that is a normal message or quirk with PM. Payment went through and message disappeared.....no issues. But I DID NOT have....."not registered on network". I would contact a MOD.  Use the question mark ...bottom right.....  Even though I have auto-pay I prepay before the due date to avoid issues as was suggested here....but if you do that......don’t cancel auto-pay. 



How do you pay before your due date ?  Will you still be charged on your due date the amount on your account ?


You can use vouchers that you buy in stores or online. Or you can use the registered payment card.

Everything goes into and comes out of Available Funds. If insufficient on renewal night then it will go to the registered payment card.

Model Citizen / Citoyen Modèle

Re: Autopay but expired


@becky953 wrote:

I have my plan set to autopay but today I noticed I couldn't place any calls and I get the message that I'm "not registered on network". When I logged into my account it says that my plan is expired. Why is my plan expired when it isnt even due until Dec 3rd? Also, the credit card attached to the account is fine. So that's not an issue. Thanks!


Try making a manual payment of $1 to try and kickstart your plan.  Is your renewal tonight?

Model Citizen / Citoyen Modèle

Re: Autopay but expired


@becky953 wrote:

I have my plan set to autopay but today I noticed I couldn't place any calls and I get the message that I'm "not registered on network". When I logged into my account it says that my plan is expired. Why is my plan expired when it isnt even due until Dec 3rd? Also, the credit card attached to the account is fine. So that's not an issue. Thanks!


Try making a manual payment of $1 to try and kickstart your plan.  Is your renewal tonight?

Great Neighbour / Super Voisin

Re: Autopay but expired

I tried making a manual payment and still nothing. It's been several hours. 

Great Neighbour / Super Voisin

Re: Autopay but expired

So I manually paid and now my account is active again but I'm still not able to make/receive phone calls or texts. When I try to call out I get the "not registered on network" message again. Any other ideas? 

Mayor / Maire

Re: Autopay but expired

Try restarting your phone.

You could try the following but there is the potential to lose any rewards.  Try the lost/stolen feature. You could potentially lose any rewards. Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone.  Also try adding a $1 payment. if you still have problems then submit a ticket to a moderator by clicking on the question mark on the bottom right.

Great Neighbour / Super Voisin

Re: Autopay but expired

Manually paying fixed the expired account. 

 

I think the "not registered on network" might be a separate issue. 

 

Thanks!