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Good Citizen / Bon Citoyen

Asking for my Google Account?

I recently got a Samsung SM-A530W phone. I just ported my phone over from Rogers (where I was using an old flip phone). This Samsung is my first smart phone.

 

I charged it up put in the Public Mobile nano SIM card. It is working.  When I turned it on the Android OS said it was erasing....what it was erasing, I don't know.

 

Anyway, when it finished erasing, the first screen that came up was

>start

Then..

>connect wifi

Then..

>end user agreement

Then...

>checking for updates

 

Then...

 A Google page that was titled "Verifying Your Account"

On this page, it says: "This device was reset. To continue, sign in with a Google account that was previously synced on this device".

Email or phone....

 

I don't understand this. Why is it asking for a Google account, and why a previous Google account?

 

I did try to enter my own Google account, but it didn't recognize it.

 

It won't let me go any further.

 

 

Please Help...

Highlighted
Model Citizen / Citoyen Modèle

Re: Asking for my Google Account?

@MikeCheck this is part of the android setup process. if you want, you can actually skip the sign in and use the phone that way. with no account. the good thing about registering your email is google save's all your previous apps, how you like your home page etc. google is probably asking for the old user account. usually with a factory reset it deletes everything.. there should be and option to bypass the previous users account. try and see if you can click on "new user" and register your email or try and skip it

 

Highlighted
Mayor / Maire

Re: Asking for my Google Account?

@MikeCheck  you may have to do a factory reset and start over. 

How to reset a Samsung SM-A530W Galaxy A8 to factory settings

1. The phone must be turned off
2. Press and hold both the volume up button, home button and power button
2b. For some software version you must press and hold both the volume up button, volume down button and power button
3. At the time the logo vibrates or appears, release only the power button
4. In a few seconds you will see a menu called android recovery
5. Select wipe data / factory reset, you can move through the menu up and down by pressing the volume button
6. Select Yes - delete ALL user data and press the power button to confirm

7. The device will be formatted in seconds, select reboot system now to restart
8. Ready! your phone is flashed

 

Highlighted
Oracle

Re: Asking for my Google Account?

@MikeCheck , is this a used phone?  It seems like the phone was previously used and had a google account added to the phone.  The A8 will likely have factory reset protection.  You might need to follow these steps to try and remove the old account setup on the phone.  

 

https://www.lifewire.com/bypass-google-account-verification-on-android-devices-4582588

Highlighted
Oracle

Re: Asking for my Google Account?


@will13am wrote:

@MikeCheck , is this a used phone?  It seems like the phone was previously used and had a google account added to the phone.  The A8 will likely have factory reset protection.  You might need to follow these steps to try and remove the old account setup on the phone.  

 

https://www.lifewire.com/bypass-google-account-verification-on-android-devices-4582588


And there I thought only iPhones were annoying in this way. 🤣


>>> ALERT: I am not a moderator. Je ne suis pas un moderateur.
Highlighted
Good Citizen / Bon Citoyen

Re: Asking for my Google Account?

Yes, this was a used phone I received from my brother.

 

There seems to be no 'new user' on any screen.  There are no icons on any screen that I can tap to allow me to get out of any of those 4 screens previously mentioned. I can't seem to do anything without entering the requested Google account info.

 

I will try to reset the phone.

 

Thanks.

Highlighted
Good Citizen / Bon Citoyen

Re: Asking for my Google Account?

Nope. No go.

The Home button is a soft button on the screen. With the power off, there is no Home button. I tried just holding the hard buttons (power button and the volume up button). When it vibrated, I let go of the power button

 

An Android splash screen came up and it said, "downloading updates...."

 

Then it had a big yellow triangle sign with an exclamation point inside it. Below that it says, "no command"

 

I wasn't sure at what point I was supposed to let go of the volume up button since the instructions don't say.

 

Anyway, I've tried different combinations of holding different buttons, one combination produced a safe mode. Another combination brought up a screen for installing a new OS. Nothing brought me to any other screen where I could factory reset.

 

In the online manual for this phone it says for a factory reset...

 

"Resetting the device If the methods above do not solve your problem, perform a factory data reset. Launch the Settings app and tap General management→Reset→Factory data reset→RESET→DELETE ALL. Before performing the factory data reset, remember to make backup copies of all important data stored in the device. If you registered a Google account to the device, you must sign in to the same Google account after resetting the device"

 

I can't launch the settings app because there are no apps on the phone. If there are, I can't find them. Every time the phone restarts it brings up the same screens, which I can't get out of. There is no Samsung shell or home screen or anything.

Highlighted
Retired Oracle / Oracle Retraité

Re: Asking for my Google Account?


@MikeCheck wrote:

I recently got a Samsung SM-A530W phone. I just ported my phone over from Rogers (where I was using an old flip phone). This Samsung is my first smart phone.

 

I charged it up put in the Public Mobile nano SIM card. It is working.  When I turned it on the Android OS said it was erasing....what it was erasing, I don't know.

 

Anyway, when it finished erasing, the first screen that came up was

>start

Then..

>connect wifi

Then..

>end user agreement

Then...

>checking for updates

 

Then...

 A Google page that was titled "Verifying Your Account"

On this page, it says: "This device was reset. To continue, sign in with a Google account that was previously synced on this device".

Email or phone....

 

I don't understand this. Why is it asking for a Google account, and why a previous Google account?

 

I did try to enter my own Google account, but it didn't recognize it.

 

It won't let me go any further.

 

 

Please Help...


This definitely should not have happened. I have that exact same phone and inserted other carriers' sim card before and it didn't reset, nor should it. 

 

Samsung phones have a customization process that causes a factory reset when the first ever sim card is inserted and the phone is turned on. This is only supposed to happen once.  However, for unkown reasons, switching sim cards sometimes triggers this when it shouldn't. 

Highlighted
Retired Oracle / Oracle Retraité

Re: Asking for my Google Account?


@gblackma wrote:

@MikeCheck  you may have to do a factory reset and start over. 

 


The problem here is that the phone did a factory reset by itself. Samsung devices are known to do that. This serves as a important reminder to always have things backed up. Performing a factory reset through the recovery menu will result in the same isse for the user once the phone boots back up.

Highlighted
Retired Oracle / Oracle Retraité

Re: Asking for my Google Account?


@gpixel4 wrote:

@MikeCheck this is part of the android setup process. if you want, you can actually skip the sign in and use the phone that way. with no account. the good thing about registering your email is google save's all your previous apps, how you like your home page etc. google is probably asking for the old user account. usually with a factory reset it deletes everything.. there should be and option to bypass the previous users account. try and see if you can click on "new user" and register your email or try and skip it

 


When a phone has been factory reset in an unsual and unexpected manner, it's my belief that the phone assumes that it was done remotely by the Google account setting lost phone option. This results in the FRP function being activated that @will13am mentioned.  It cannot be skipped.