cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
esjliv
Mayor / Maire

Re: Why is it so difficult to do an account activation on line!

@Bullet77 wrote:

I started to activate an account for my wife on line 10 hours ago!

The Public Site  froze (crashed) on me when I tried to continue after entering the info to port her  existing phone #.

So tried again and was getting a message I was using an invailid sim card.

I waited an hour and it said 3 times wait 50 minutes Sim is tied up in another session.

Two hours later it now say the phone # can not be transfer .

Make sure you are using the correct phone # - I am

Select a new phone # - she has had the number for 16 years and other carriers so that is not happening.

Lastly contact the Public Mobil Community for help.

Well here I am


Sorry to hear of this.

Have you checked to see if your credit card was charged?

If so try the SIM, do you have any services?

 

BEFORE you contact the moderators, make sure your phone is not locked by the previous provider. They can unlock it for you, if it is (free of charge). Contact them to unlock it.

 

If still no services and if the phone is unlocked then contact the Moderator_Team via private message, type in your subject "issue porting" using this link:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Why is it so difficult to do an account activation on line!


@Bullet77 wrote:

I started to activate an account for my wife on line 10 hours ago!

The Public Site  froze (crashed) on me when I tried to continue after entering the info to port her  existing phone #.

So tried again and was getting a message I was using an invailid sim card.

I waited an hour and it said 3 times wait 50 minutes Sim is tied up in another session.

Two hours later it now says her existing phone # can not be transferred.

Make sure you are using the correct phone # - I am

Select a new phone # - she has had the number for 16 years and other carriers so that is not happening.

Lastly contact the Public Mobil Community for help.

Well here I am


Activate your service with a new phone number.

 

After that, you'll need to proceed to https://publicmobile.ca/chatbot.

Once there, type in "port request".

Bullet77
Good Citizen / Bon Citoyen

Re: Why is it so difficult to do an account activation on line!

there is no service yet using Public Sim. I haven't even selected the plan yet. I think there is 5 step pages to the activation set up I think I am now stuck on page two. It won't let me go any further now. Old sim from other carrier is still working so nothing has changed yet.

Re: Why is it so difficult to do an account activation on line!


@Bullet77 wrote:

there is no service yet using Public Sim. I haven't even selected the plan yet. I think there is 5 step pages to the activation set up I think I am now stuck on page two. It won't let me go any further now. Old sim from other carrier is still working so nothing has changed yet.


Not yet selecting a plan means that the Public Mobile account was never opened. Porting requests don't get submitted to the other carrier until after payment has been made and your Public Mobile account has been activated.

Bullet77
Good Citizen / Bon Citoyen

Re: Why is it so difficult to do an account activation on line!

@computergeek541 

 

I activated her service with a new phone number.

 

After that, you'll need to proceed to https://publicmobile.ca/chatbot.

Once there, type in "port request".

 

But there is no where to type port request only allowed to select from dropdown messages.

Re: Why is it so difficult to do an account activation on line!


@Bullet77 wrote:

@computergeek541 

 

I activated her service with a new phone number.

 

After that, you'll need to proceed to https://publicmobile.ca/chatbot.

Once there, type in "port request".

 

But there is no where to type port request only allowed to select from dropdown messages.


As soon as you open that link, you can type anything you like where it says "ask me anything". Type in port request there and then either press enter/return or click on the arrow to submit.

darlicious
Mayor / Maire

Re: Driving me crazy!!!!!

@Bullet77 

Don't worry about selecting a "new" phone number it's only temporary so they can finish setting up your account. Once that's done the moderators will be able to port your number in. You won't lose your old phone number.

darlicious
Mayor / Maire

Re: Why is it so difficult to do an account activation on line!

@Bullet77 

I feel your pain....you beat my record of six hours to activate a sim card! I wasn't successful until I was told the correct method to make the pm site happy....do this whenever you are performing actions on the site that change things. This applies to your self serve account as well. If you are making a payment, changing a plan or updating a credit card for example. Use this method :

 

  1. Clear your browser and close all tabs.
  2. Reboot your device if it's been awhile.
  3. Open one tab only in secret/incognito mode.
  4. Firefox, chrome or safari work best.

If you find your experience with simple simon frustrating you can send a private message to the moderators instead. Put Moderator_team in the send bar. "Port request" in the subject bar and give a detailed message in your case you would include the following:

 

  1. Full name and address on your pm account. 
  2. Email, phone # (temporary) and pin#.
  3. Phone # to be ported, full name on that account and account#.

 

Keep an eye on the envelope icon next to your avatar at the top right corner of your screen for a little number to pop up indicating a message from the moderators. Responding promptly to messages will speed up service times. The average wait time is 2 to 4 hours up to 48 hours for non urgent issues. Wait times have been quicker than average the last couple of days. The majority of ports take mere minutes but can take up to 2 hours for mobile numbers. Ensure any porting protection on your old account has been removed prior to making a porting request.

 

Welcome to public mobile.....youre a hydrant its like were already family!

Bullet77
Good Citizen / Bon Citoyen

Re: Why is it so difficult to do an account activation on line!

@darlicious 

I am managing my wife's phone for her , I am trying to bring her to public. She is would never activate her own phone. The last thing she said you loose my phone number you are dead.

I finally got an account open by taking a new phone # .That's recommendation from computergeek541 an oracle. He also gave me a link to a chat bot to request help with porting to create a ticket. I hope it doesn't take 48 hours to get a response. Thats what the ticket confirmation says. I can't even use the PM sim that is active as it has the wrong phone # on it for her. So I now have assume when her old sim stops she will be ported over.

darlicious
Mayor / Maire

Re: Why is it so difficult to do an account activation on line!

@Bullet77 

Yes when her sim stops working pop in th pm sim. Response time has been fast. I'm sorry I just don't use Simon did it give you an opportunity to include the account details of your wife's provider? If yes then the moderators can put the port request in without contacting you. If no then keep an eye on the private messaging so you can provide that info. Unless it was pc mobility or koodo prepaid that's just a number transfer between accounts.

Need Help? Let's chat.