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Bullet77
Good Citizen / Bon Citoyen

As new PM user I needs to port over their phone #

Ok , I have been reading this forum and I think I know what to do.

I am just confirming I don't want a mistake that costs me my wife's phone #

So I install the Public mobile sim Card and log her in to Public Mobile.

I activate the sim card and wait for service to be on the phone.

Then I log back in as her and make a port request of her phone # from the other carrier.

Is this correct

So in short Activate then Port.


Accepted Solutions
benfatto
Deputy Mayor / Adjoint au Maire

Re: As new PM user I needs to port over their phone #

@Bullet77 Porting during activation generally seems fine. Just in case there is a glitch consider getting the TextNow app for free calling/texting on wifi (or cellular data of course).

There is no particular need to install the PM SIM card until her old SIM stops working. If you do install it don't be surprised if incoming calls/texts don't immediately work; that's normal for a couple of hours.

View solution in original post


All Replies
esjliv
Mayor / Maire

Re: As new PM user I needs to port over their phone #

Hello @Bullet77 ,

 

So you activated with a temporary phone number, is that what you did, and now you want to port?

If this is the case you will need to contact the moderators.

 

To contact the Public Mobile Moderator_Team, there are two ways to reach them:

1 -  Click the bubble comment circle on the bottom right hand side of your screen to talk to SIMon the chat bot or link:

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

OR

2 - Contact the Moderator_Team via private message using this link:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

Who was your previous provider?

gpixel4
Mayor / Maire

Re: As new PM user I needs to port over their phone #

@Bullet77 unless you are on Telus/Koodo prepaid then just port at activation. if you get a monthly bill statement that means she's on postpaid and you can port at activation. don't waste time choosing a temporary number.

benfatto
Deputy Mayor / Adjoint au Maire

Re: As new PM user I needs to port over their phone #

@Bullet77 Porting during activation generally seems fine. Just in case there is a glitch consider getting the TextNow app for free calling/texting on wifi (or cellular data of course).

There is no particular need to install the PM SIM card until her old SIM stops working. If you do install it don't be surprised if incoming calls/texts don't immediately work; that's normal for a couple of hours.

View solution in original post

Bullet77
Good Citizen / Bon Citoyen

Re: As new PM user I needs to port over their phone #

Hope you are correct Benfatto. If you search porting phone # in forum you get a guide from someone that use to work at AT&T he say activate get the number working then port the number but doesn't say how to port it.

He says in his post you are probably reading this because you activated and ported at same time and now you don't have service days or weeks later.

Bullet77
Good Citizen / Bon Citoyen

Re: Driving me crazy!!!!!

I think there is something going on with Public mobile at this time . I had a freeze up on Public  during an activation on Public's site trying to activate an account. Then I  started get invalid sim. I waited over an hour and now it says my sim is tied up in another session wait 50 minutes, that was an hour ago. Tried again a few minutes ago and I am getting wait 50 minutes again.

I think something is broken.

popping
Oracle

Re: Driving me crazy!!!!!


@Bullet77 wrote:

I think there is something going on with Public mobile at this time . I had a freeze up on Public  during an activation on Public's site trying to activate an account. Then I  started get invalid sim. I waited over an hour and now it says my sim is tied up in another session wait 50 minutes, that was an hour ago. Tried again a few minutes ago and I am getting wait 50 minutes again.

I think something is broken.


Your SIM card may be already activated.  While you are waiting for another hour, insert your SIM card in a phone to test it.  

 

Instead of trying in an hour, try it before going to bed.  Good luck.

Welcome to PM.

Bullet77
Good Citizen / Bon Citoyen

Re: Driving me crazy!!!!!

Its not.   The other sim card is still working from the other carrier.  It now says contact the Public Mobil Community for further assistance. Now it says they are unable to transfer the phone #.

-Make sure I entered it correctly. (I Did).

-Select a New # ( that wont be happening we have had the # for 16 years)

popping
Oracle

Re: Driving me crazy!!!!!


@Bullet77 wrote:

Its not.   The other sim card is still working from the other carrier.  It now says contact the Public Mobil Community for further assistance. Now it says they are unable to transfer the phone #.

-Make sure I entered it correctly. (I Did).

-Select a New # ( that wont be happening we have had the # for 16 years)


One step forward and One step backward.  At least now, you SIM is activated when you received a message from PM about the porting issue.  Create a moderator support ticket for help using using the chat  button at the bottom right corner of this page.  Tell SIMon what is the issue (important) - Use "Port Request"

 

Number porting is a 2 stage process:
Stage 1. After submitted your porting request, PM set up your old number on your PM account. Login to your account. Select the [Plan and Add-Ons] tab. Is your old number showing on the [Plan and Add-Ons] page?
If yes, PM has done its work to setup your old number for you to call out, send text and data.

 

Stage 2. Now, you are waiting for your old provider to release your number to PM. Not until your old provider release your number, all the incoming calls and texts will continue to go to your old provider. You can continue to use the old provider SIM card until it stops working which is the indication that your number was released to PM.

 

 

 

Bullet77
Good Citizen / Bon Citoyen

Why is it so difficult to do an account activation on line!

I started to activate an account for my wife on line 10 hours ago!

The Public Site  froze (crashed) on me when I tried to continue after entering the info to port her  existing phone #.

So tried again and was getting a message I was using an invailid sim card.

I waited an hour and it said 3 times wait 50 minutes Sim is tied up in another session.

Two hours later it now says her existing phone # can not be transferred.

Make sure you are using the correct phone # - I am

Select a new phone # - she has had the number for 16 years and other carriers so that is not happening.

Lastly contact the Public Mobil Community for help.

Well here I am

Need Help? Let's chat.