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Model Citizen / Citoyen Modèle

Alternate Phone Number Regex Help

All,  I tried to help my friend to port the phone from Fido, and encountered an message "Alternate Phone Number Regex Help".  I searched in this forum that it is due to the format is not correct, and I just put my cellular phone number and still no working.  I cannot go to the payment page.  Please let me know if anyone had similar issue before and how to resolve.  Also, long time no see for all the old friends.


Accepted Solutions
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Retraité / Retired

Re: Alternate Phone Number Regex Help

Hello @vrance,

I understand, but I can only rectify this issue if I have the account in front of me. Please choose a temporary number and select the plan they wish to have in order to pay and complete the activation. 

 

Send me the temporary number via private message along the number they wish to port with the account number from the previous provider, it will take me 5 minutes to request the port and it will be completed anywhere from 1 to 3 hours. 

Thanks,

 

Shazia. 

* Please do not post private info such as: phone number, account number, pin etc.. This is a public forum.

View solution in original post


All Replies
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Mayor / Maire

Re: Alternate Phone Number Regex Help

@vrance Good to "see" you again! I've never encountered that error myself personally, but I can tell you that it sounds like there was possibly an "alternate phone number" field that was not being recognized by the page as being valid. Possibly you could try entering that number in a different format.

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Model Citizen / Citoyen Modèle

Re: Alternate Phone Number Regex Help

Hi @7789849803, I tried as suggested by other thread on similar topics.  The field is only 10 digits, which I cannot add hyphen or brackets for the phone number.  I even copied exactly the same phone number on another thread and still not working.  I tried in on ipad safari, chrome, on the laptop IE 11 and Edge, all browser not working.  I recalled when I ported several months ago for myself and other friends, there was no such issue at all.

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Mayor / Maire

Re: Alternate Phone Number Regex Help

@vrance Yeah, sorry to hear that. You should come back in the morning and see if one of the community moderators have an answer for you.

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Retired Oracle / Oracle Retraité

Re: Alternate Phone Number Regex Help

I'll be back around 9am to check and see if we can get this solved for you.
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Legend

Re: Alternate Phone Number Regex Help

Hi @Shazia_K,

Would you please help our friend, @vrance, to resolve the problem at hand.

Thanks.
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Retired Oracle / Oracle Retraité

Re: Alternate Phone Number Regex Help

Hopefully this can get solved today.
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Retraité / Retired

Re: Alternate Phone Number Regex Help

Hello @vrance,

I'm sorry about this, can you please confirm if your friend was able to activate an account online? if yes please send me the temporary phone number that she activated.

Please send me this information in a private message.

Thanks,

 

Shazia. 

* Please do not post private info such as: phone number, account number, pin etc.. This is a public forum.
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Model Citizen / Citoyen Modèle

Re: Alternate Phone Number Regex Help

Hi @Shazia_K, my friend is in the process of activating the SIM and in the porting page.  Thus, the self serve online is not created yet.  They prefer to port the number right away instead of creating a new number, and then porting over.  They are elderly people, and are not very professional to use the laptop etc. technology, and thus I am helping them to do so.  If you can PM how to fill in that field, and I can help them to continue the process of porting, they will be very happy.  They can still use the Fido service until this is sorted out.

Highlighted
Retraité / Retired

Re: Alternate Phone Number Regex Help

Hello @vrance,

I understand, but I can only rectify this issue if I have the account in front of me. Please choose a temporary number and select the plan they wish to have in order to pay and complete the activation. 

 

Send me the temporary number via private message along the number they wish to port with the account number from the previous provider, it will take me 5 minutes to request the port and it will be completed anywhere from 1 to 3 hours. 

Thanks,

 

Shazia. 

* Please do not post private info such as: phone number, account number, pin etc.. This is a public forum.

View solution in original post

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