Alternate Number field not being accepted

[Chloe535]

I am trying to activate my SIM. Everything works until the alternate number field.  It is not accepted I tried several numbers and used the format correctly

Can someone please assist??

[geopublic]

@Chloe535  Public asks for an alternate number to contact you in the case that they are unable to reach you using your Public Mobile number. 

Enter a number that you can be reached at and make sure it's not the number you are trying to port in.

[computergeek541]

messages from two different threads have been merged into one 

[Sarahmulder28]

Just put a Random phone number like 7000000111111

[Anonymous]

 @Chloe535 

If this is the porting alternate number then try just activating with a new number to start. You can always port over later.

[gblackma]

@Chloe535 This has to be the most stupid thing. Get your self a TextNow number and use that as your alternate number. You can always change it later. Are you trying to port a Koodo prepaid number? Is this your alternate number? Thanks. 

[gblackma]

@Chloe535  Try 10 digits, no spaces. ###×××####

[gblackma]

@Chloe535 do you have another number that you can use? You can always change it later from within your self service account.

[Chloe535]

I am just putting in the number there are no “-“ or “(“ or “)”

[Chloe535]

Please assist I cannot:

1) Activate my SIM as it is not accepting my alternate number in the mandatory field

2) Create an account, it says my number is already in use.  I tried several different numbers with the same response

Please assist I really want to come on board with Public Mobile!

[Anonymous]

Well I'm confused too then. They've been mucking around with things recently so maybe this has popped up. will13am's link doesn't have an asterisk. I don't have an alternate number on my account.

So I'm not sure what to suggest.

[popping]

@Chloe535 

PM server is expecting a 10 digits number without any "-", "(" or ")" to separate the area code, first 3 digits and the last 4 digits of your phone number.

I am not sure about the activation form.  But the port number form only accept 10 digits number for the alternate number.

[will13am]

@Chloe535 , try clearing the browser cache and starting from the beginning.  Just to be sure, I suggest following this illustrated activation guide.

https://productioncommunity.publicmobile.ca/t5/Getting-Started/Start-Guide-Setup-Activation-Port-Dat...

[Chloe535]

I’m very confused.  I’m trying to activate my SIM card and in order to do that it asks for a a 10 digit alternate number.  It is mandatory with a red asterisk.  Each time I try it rejects it.  How can I get around this if its a mandatory field??

[Chloe535]

It won’t let me continue without the number

[gblackma]

@Chloe535 You can add it later through the edit profile link in your self service account. If it helps, its a 10 digit number. 

[Anonymous]

 @Chloe535 

It's not a required field if you think it's stopping you from proceeding.

Edit: the porting alternate number is required