Altering Plan Contents

[marilyn-troup]

Hi Everyone,

I signed up with Public Mobile a couple of days ago and when building my plan forgot to enable texting.

I went to my self serve site to add it and to my surprise it actually dropped the price thanks to feature bundling.

Unfortunately, it wants to pay for a whole new three-month pass, just about 3 days into the current one. After completing my number port yesterday and resetting the network settings the phone is repeated informing me that my plan does not include texting.

Can someone help me modify my plan?

[marilyn-troup]

Thanks a bunch! I've contacted the moderators as you suggested.

[mtfolks]

I made the same mistake when I signed up one of my numbers. A quick DM to the mods had it fixed in a jiffy. Follow the instructions above and you’ll be set in no time. 

[closng]

Hi @marilyn-troup,

Welcome to Public Mobile!

You can send a message to the Moderators with the below link, be sure to include a detailed description of your issue, account number, phone number, e-mail and pin and they should be able to help you make that change on their end:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437