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Good Citizen / Bon Citoyen

Add new SIM to new phone

Hello, 

 

I have now recevied my mom's new SIM card  - tried messaging moderator - as urgent - can someone please help how I add her new SIM to the new phone - making sure her old SIM is tranferred with her contacts. 

 

Thank you

Mayor / Maire

Re: Add new SIM to new phone


@bubbles11 wrote:

Hello, 

 

I have now recevied my mom's new SIM card  - tried messaging moderator - as urgent - can someone please help how I add her new SIM to the new phone - making sure her old SIM is tranferred with her contacts. 

 

Thank you


Good grief.

This a self-serve concept here. It looks like you would be better off going to a store to get all of that done.

Oracle

Re: Add new SIM to new phone

@bubbles11 To change the sim card, you can login to her account and click on Change Sim Card button found on the right. Contacts are not saved on the sim so you will have to back them up manually or to cloud services and import them on the new phone. 


I am not a mod. Do not send me private message with your personal info.

New Here? - Check out Knowledge Base Articles to learn more about Public Mobile.

Mayor / Maire

Re: Add new SIM to new phone


@NDesai wrote:

@bubbles11 To change the sim card, you can login to her account and click on Change Sim Card button found on the right. Contacts are not saved on the sim so you will have to back them up manually or to cloud services and import them on the new phone. 


Contacts can be saved on a SIM depending on the phone. But I had a distinct impression that that might be more than what the OP would be willing to participate in.

But from my first post...I should shut up. Smiley Happy

Oracle

Re: Add new SIM to new phone


@z10user4 wrote:

@NDesai wrote:

@bubbles11 To change the sim card, you can login to her account and click on Change Sim Card button found on the right. Contacts are not saved on the sim so you will have to back them up manually or to cloud services and import them on the new phone. 


Contacts can be saved on a SIM depending on the phone. But I had a distinct impression that that might be more than what the OP would be willing to participate in.

But from my first post...I should shut up. Smiley Happy


Haven't seen anyone do that anymore. I guess phones now a days have a plenty of space to store tiny size worth of contacts Smiley Happy


I am not a mod. Do not send me private message with your personal info.

New Here? - Check out Knowledge Base Articles to learn more about Public Mobile.

Good Citizen / Bon Citoyen

Re: Add new SIM to new phone

Hello @NDesai can you please tell me where i am to see 'change sim' - i do not see this when i log into her account - only see activate sim - which would not be the same

 

thank you 

Good Citizen / Bon Citoyen

Re: Add new SIM to new phone

Hello @NDesai - no worries - i did my search the 'change sim' is under the account's holder - you then new to go to 'plan and add-on' - then shows 'change sim' - working on it now - hope all goes well! 

 

thank you