Activation of SIM card w ported number from Virhin

[Robin3378]

I ported my number from Virgin and activated my SIM. I took my virgin SIM out and put in my Public Works and it now says "the SIM card that you currently have installed in thi iPhone is from a service provider that is not supported under the activation policy that is currently assigned by the activation server. This is not a hardware issue with the iPhone. Please insert another SIM card from a supported service provider or request that this iphone be unlocked by your service provider. Please contact Apple for more information" my phone was brand new when I bought it and was unlocked to any server. My virgin card is now deactivated as I tried to port the number so I have no phone currently. Help would be greatly appreciated. 

[saje_ward]

 Your phone sounds like it is locked to Virgin. They should unlock it for you for free.

[computergeek541]

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@hairbag1 wrote:

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@Robin3378 wrote:

I ported my number from Virgin and activated my SIM. I took my virgin SIM out and put in my Public Works and it now says "the SIM card that you currently have installed in thi iPhone is from a service provider that is not supported under the activation policy that is currently assigned by the activation server. This is not a hardware issue with the iPhone. Please insert another SIM card from a supported service provider or request that this iphone be unlocked by your service provider. Please contact Apple for more information" my phone was brand new when I bought it and was unlocked to any server. My virgin card is now deactivated as I tried to port the number so I have no phone currently. Help would be greatly appreciated. 

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If the phone is locked to virgin, you'll have to call them to request your free unlock code. Alternative is to pay for one on-line. Good luck and let us know how you make out.

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There's no such thing as an unlock code for an iPhone device.  But yes, Virgin would be able to unlock it by having the IMEI of this device added to a list of unlocked iPhones.  I just hope they don't give the OP hassle for no longer being a customer. 

[sunflowershine]

@Robin3378,

It will be inconvenient without a phone. However, you can download free apps to be used for calling or texting in the meantime when you have wifi. I am using Fongo and TextNow so far. It is only a temporary solution. Hope that you will get your phone unlocked soon.

[will13am]

@Robin3378 , I google searched your issue.  According to this apple forum thread, your phone is SIM locked to a different carrier.  You will need to have the phone unlocked.  

https://discussions.apple.com/thread/6020431

[Anonymous]

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@Robin3378 wrote:

I ported my number from Virgin and activated my SIM. I took my virgin SIM out and put in my Public Works and it now says "the SIM card that you currently have installed in thi iPhone is from a service provider that is not supported under the activation policy that is currently assigned by the activation server. This is not a hardware issue with the iPhone. Please insert another SIM card from a supported service provider or request that this iphone be unlocked by your service provider. Please contact Apple for more information" my phone was brand new when I bought it and was unlocked to any server. My virgin card is now deactivated as I tried to port the number so I have no phone currently. Help would be greatly appreciated. 

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Did you buy the phone through Virgin? How long ago? If before Dec 2017 then it might have been locked to Virgin. I vote asking them for the unlock code.

[hairbag1]

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@Robin3378 wrote:

I ported my number from Virgin and activated my SIM. I took my virgin SIM out and put in my Public Works and it now says "the SIM card that you currently have installed in thi iPhone is from a service provider that is not supported under the activation policy that is currently assigned by the activation server. This is not a hardware issue with the iPhone. Please insert another SIM card from a supported service provider or request that this iphone be unlocked by your service provider. Please contact Apple for more information" my phone was brand new when I bought it and was unlocked to any server. My virgin card is now deactivated as I tried to port the number so I have no phone currently. Help would be greatly appreciated. 

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If the phone is locked to virgin, you'll have to call them to request your free unlock code. Alternative is to pay for one on-line. Good luck and let us know how you make out.