Activation error, payment processed, can't login, didn't receive email

[MikeWalsh]

Hi, I completed the first part of registering my sim card, personal info and visa info. 

It was processing and after a minute or so came back with an error message that said something about logging out and logging back in or clicking a link. None of which enabled me to log back in. It didn't recognize any of my login info. * Payment was charged to my visa! 

Tried to set my account up a second time, thinking all was lost, but now it is saying that the sim card is invalid. I didn't receive any emails for this set up process. I have now registered under different username, password and same email to enable me to make contact with this forum.

thanks in advance for any help.

 Mike   

[GinYVR · Accepted solution]

@MikeWalshIf your previous provider card is disabled that means the number has been ported to Public Mobile.. never hurt to put in your PM sim card to test.

[MikeWalsh]

Did the cache dump and rebooting. 

Tried to login, still saying it doesn't recognize my email/username.

 After my phone was rebooted I now have no cell service from my original provider. Not sure if I should be putting in the SIM card yet. This is getting worse by the second! 

[Triguy]

The forum and self serve account are two separate accounts.  Try using a different browser and incognito mode.  Also clear your cache and cookes then reboot and try accessing your self serve account.