Activation error and payment was successfully deducted

[sandipgoswami]

I bought a new sim card and I was trying to register that sim and payment were deducted from my credit card when I click on activate that time It was generated an error message and I tried again register but it shows invalid sim card so can you please provide contact # where I can contact by calling.  

[goldilock]

Sorry for the issues you are having but there is no customer service via phone. You can reach a moderator here, who will be happy to help you.  Response time is aproximately 48 hours.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

If they can not resolve the issue, it will be escalated to another department and someone from that team might contact you by phone. 

[GR]

You have to send a private message to the Moderator_Team.  There is no phone support for public mobile. Try your sim card in your phone to see if it works