I encountered some problems when setting up my first Public Mobile account earlier today via the online activation page, which was previously offline for a little while today (July 3, 2016).
I registered my sim card for the $45 a month plan built with unlimited province-wide calling, texting and 1GB of data. The total was $50.85. However, when I went to enter the Visa Debit number at the checkout page, I was told that the card was declined and advsied to restart again. I attempted again and was unable to because the SIM card number I entered was invalid, i.e. it had already been registered. I inserted the SIM card into my phone to find that the network had connected properly but the account had no funds in it and I was unable to receive or send text messages or make calls. I checked my bank records to find that I had been charged three times separately for transactions totaling $50.85 each for this service for a total collective amount of $152.55. I am currently still unable to do anything with the service and I only intended to top up once, enough to satisfy the 30-day service charges of $45.
Lastly, I attempted to set up a self serve account but I am unable to because it says I have already done so (and the password I set up is not being accepted). I did not receive any emails stating that the payment was successful, in fact I was told that it was declined by my card issuer although I was charged three separate times. I was looking forward to becoming a Public Mobile customer and I really do hope this can be resolved because I am responsible for this payment and the lost money as a result. Ideally I am hoping I can have the transaction reversed and the appropriate changes made to the account for the one charge of $50.85 that I initially intended to pay for. I have messaged someone from Public Mobile and hopefully this can be resolved, is there anyone who can offer insight into this issue at all? It may be because of system maintenance that was taking place. Phone # (the one I selected as a temporary solution before I port over) is 6**-***-****
In a nutshell, I went through the activation process, waited a long time for the activation to go through, received a credit card declined message, refreshed the page, was charged 3 times. Phone number was active and registered on the PM network but no credits on the account and no plan. Cannot make calls or access self serve at all. No billing confirmation sent to email at all.
