Activation Stuck on Payment, now SIM invalid

[mmariotti]

New card, went to activate and the process got stuck on the payment step (processing card). I let it sit all night, came back this morning, still stuck waiting. Refreshed page, started the whole activation process over again... now the SIM card is invalid and I can't go any further. Now what?

[esjliv]

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@mmariotti wrote:

New card, went to activate and the process got stuck on the payment step (processing card). I let it sit all night, came back this morning, still stuck waiting. Refreshed page, started the whole activation process over again... now the SIM card is invalid and I can't go any further. Now what?

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@mmariotti 

Sounds to me your SIM was activated (even though the end process froze up).

You can confirm this if your credit card was charged, and also insert the SIM into the phone, REBOOT, perform a reset of the network settings and see if you have any services.

If you were porting a phone number from another provider to Public Mobile than, you may need CSA to help with the port at this point. Please confirm.

See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection

[Anonymous]

@mmariotti 

i suggest you can try it for a different Browser and incognito mode,

close all Browser and do clear cache and cookies for any Browser,

how to clear cache and cookies in microsoft edge browser visit Here link,

and use a Browser from your computer,is better

use Browser microsoft edge or chrome latest version
and just make sure your Browser is up to date update
sometime is the Browser is not update is give a issue.

for microsoft edge how to update your browser visit Here link, 

and Restart your computer, is will help a lot,

and if you use a home internet please do one thing take your power internet off for about

a 1 minute and put it back on,to refreshing your network,

and Here How To Activate Online visit Here link  for more information,

Activate your Public Mobile SIM card

You'll be up and running in just 4 easy steps, Here link 

for new customers who activate online.only, To get  2GB of monthly bonus data for Free* when you activations on $35, $40, $50, $70 rate plans, for that Promo code for 2GB ,  2GBBONUS , that monthly bonus for 2GB no expires but you have to keep your plan and if you changed your plan you will lost the promo 2GB,just to you know.

put it the email for it and the same email when you do a new activate, Here link,

so when Activate put it both code

1. Enter  Promo Code for 2GB Free, ( 2GBBONUS ) 

2. Enter  Friend Referral Code (??????)  to you will receive a one-time credit of $10..,

they will applied within 72hr,,,

*information about Refer A Friend Reward, How Does It Work visit  Here link,

plus Set up AutoPay and you will receive a $2 credit every 30 days. save money and safe and secure 100%.

Good Luck and your welcome to Public Mobile

with a Beautiful Service 

you will be very happy

[Dunkman · Accepted solution]

@mmariotti 

First check if your credit card was charged.  If it was charged, insert your PM SIM card in the phone to see whether it was activated successfully.  

If not charged, retry again, but clear cache, incognito mode or a different web browser.  Or try a different device.  

[t_p]

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@mmariotti wrote:

New card, went to activate and the process got stuck on the payment step (processing card). I let it sit all night, came back this morning, still stuck waiting. Refreshed page, started the whole activation process over again... now the SIM card is invalid and I can't go any further. Now what?

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Try to log in using incognito mode and check the account status.

Edit: If the account is not created yet and you didn't get your phone number to create it, you'll need to contact Customer Service for help.