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Good Citizen / Bon Citoyen

Activation Process fails at Select New Number or Credit Card

Hi, Brand new to Public Mobile here!

So new in fact I cant get my SIM activated or even an account setup.

At the 'select new number' screen there is nothing to select in the drop down meu.

Before that I tried porting my old number but the 'payment' screen woudn't accept my card (which i confirmed all the details and its good to go).

Help please and thank you!

Oracle

Re: Activation Process fails at Select New Number or Credit Card

Check your credit card to ensure a charge has not gone through. If it has, you will need moderator assistance. Send  a private message to the moderator team with your SIM number and an explanation.

If not give it another go bearing these tips in mind:

  • clear your browser’s cache and restart your computer
  • turn off any popup/ad blocker
  • if you have a long name(s) enter short ones (< 9 characters)
  • be sure your postal code is entered WITHOUT spaces
  • choose any valid Canadian number that is not your own as “Alternate”

If that fails you will need moderator assistance, but they (should) have left for the day so check back tomorrow.

If you're porting a number, try your old SIM to see if it still has service.

 


>>> ALERT: I AM NOT A MODERATOR. JE NE SUIS PAS MODERATEUR.
Oracle

Re: Activation Process fails at Select New Number or Credit Card

Try activating using private/incognito browsing mode. 

_________________________________________________________________________
I am not a mod. Do not send me private message with your personal info.

New Here? - Check out Knowledge Base Articles to learn more about Public Mobile.

Good Citizen / Bon Citoyen

Re: Activation Process fails at Select New Number or Credit Card


@Luddite wrote:

Check your credit card to ensure a charge has not gone through. If it has, you will need moderator assistance. Send  a private message to the moderator team with your SIM number and an explanation.

If not give it another go bearing these tips in mind:

  • clear your browser’s cache and restart your computer
  • turn off any popup/ad blocker
  • if you have a long name(s) enter short ones (< 9 characters)
  • be sure your postal code is entered WITHOUT spaces
  • choose any valid Canadian number that is not your own as “Alternate”

If that fails you will need moderator assistance, but they (should) have left for the day so check back tomorrow.

If you're porting a number, try your old SIM to see if it still has service.

 



Thanks, I did try, and double check all those points, still no though.

Good Citizen / Bon Citoyen

Re: Activation Process fails at Select New Number or Credit Card


@NDesai wrote:

Try activating using private/incognito browsing mode. 



Thanks, tried this too, as well as all the other possibilities, but no luck.

Deputy Mayor / Adjoint au Maire

Re: Activation Process fails at Select New Number or Credit Card

@devonbanman Did you try using a different browser?

 

did you try using different device (different computer, iPad or tablet)?

Great Neighbour / Super Voisin

Re: Activation Process fails at Select New Number or Credit Card

I'm having this exact same issue. I tried everything that was suggested in this thread + tried 3 different credit cards without success.

 

I read somewhere that a Mod can sort you out, so I'm waiting until tomorrow morning. 

 

Good luck.

Mayor / Maire

Re: Activation Process fails at Select New Number or Credit Card

@yoisgod

You can still send them a private mail, and when they start tomorrow they will respond to you once they get to you

Great Neighbour / Super Voisin

Re: Activation Process fails at Select New Number or Credit Card

Cheers. Will give that a go.

Good Citizen / Bon Citoyen

Re: Activation Process fails at Select New Number or Credit Card


@Mana wrote:

@devonbanman Did you try using a different browser?

 

did you try using different device (different computer, iPad or tablet)?


Yes thanks, tried different browsers, devices, computers. Its not a problem on my end: double checked, double tried devices, computers, cookies, caches, browsers, credit cards, even different options in entry fields, full length addresses, names, shortened, etc. Its Public Mobile's end that has the problem.