Activation Problem

[sophiak0613]

I just activated my SIM but during the payment page, the page broke and shows 404 Page.. I didn't get a confirmation email but see a pending transaction on credit card website. I also can't log in to my account using the credentials I inputted during setting up. What should I do

[JK8 · Accepted solution]

---

@sophiak0613 

---

Try and register here:

https://selfserve.publicmobile.ca/self-registration/

[JK8]

---

@sophiak0613 wrote:

I just activated my SIM but during the payment page, the page broke and shows 404 Page.. I didn't get a confirmation email but see a pending transaction on credit card website. I also can't log in to my account using the credentials I inputted during setting up. What should I do

---

If your cc was charged, put the sim in your phone and reboot. Does it work?

If cc not charged, clear browser cache. Close browser and then open a new browser in incognito/private mode and try to activate again.

[sophiak0613]

Rebooted and noticed that I can receive call and messages with the phone number I wanted to port! But the problem now is that I can't access my account with the login credentials... 

[JK8 · Accepted solution]

---

@sophiak0613 

---

Try and register here:

https://selfserve.publicmobile.ca/self-registration/