Activation Issue "Generic Error" No Confirmation but Credit Card Charged

[Amisently]

Hey, I activated my account and see that I've been charged from Public Mobile on my credit card however I have not received a confirmation email, I cannot login to my account, I can't even reset password as it doesn't register my email.
After activating the SIM and trying to transfer from Rogers, it gave me a "Generic Error" and told me to try logging in but it doesn't work. Please help.

[kselmak]

Hi @Amisently 

The fact that you got charged means that you did activate your sim.

Try using it.

If you can't login you can try registering your selfserve again https://selfserve.publicmobile.ca/self-registration/ 

If you ported it can take up to 4 hours from another wireless provider. But you should be able to call text and use data regardless.

If port is not finished within 4 hours, if you can't create/login to your selfserve or if you have any other issue you can reach customer service directly https://publicmobile.ca.ada.support/chat/ 

If you can't login you will have to contact them directly https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Welcome to public mobile

[Korth]

@Amisentlye

Wait a while (an hour?) between attempts so server-side can catch up, clear browser cache/cookies (or use Incognito mode, or use a different browser), then try again.

If that fails and you still don't get an activation PIN/code, request a support ticket from SIMon (icon at bottom right corner of this webpage) or click here to send a Private Message to the Moderator Team

[Triguy]

You can submit a ticket. If you are having trouble with your services, the next step is to contact a moderator. Here is the link to create a ticket through SIMon: https://www.publicmobile.ca/en/bc/get-help   -> Click on Chart with Simon on the line "ask me something" write "moderator" -> then click on "account specific question" -> afterward click on "no, I want a human" -> finally you will see an answer "submit a ticket Click me!"  

[gblackma · Accepted solution]

What happens when you insert yoir PM SIM into your phone? And how long ago did you port your number ? @Amisently please contact a moderator and explain your situation.  Click on the green questionmark in the white circle at the bottom right of your screen.  This connects to the autobot Simon . Type moderator and follow the prompts to get to one (CLICK on account specific question and human and submit a ticket )

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@Amisently wrote:

Hey, I activated my account and see that I've been charged from Public Mobile on my credit card however I have not received a confirmation email, I cannot login to my account, I can't even reset password as it doesn't register my email.
After activating the SIM and trying to transfer from Rogers, it gave me a "Generic Error" and told me to try logging in but it doesn't work. Please help.

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