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Great Neighbour / Super Voisin

Activation Issue - Public Mobile SIM card not being read

Samsung S8 - Previous Provider: Telus

 

So i activated my PM SIM card & popped it in (i noticed it said "No SIM card - Emereg calls only") & tried to setup my APN but there is no option for me to select it. so i popped in my old Telus SIM card and from there, i would get the option to access my APN. With the old Telus SIM Card inserted, i was able to input all the APN info and hit Save and selected the PM APN Network(with the telus sim..still no service). Turned off my phone and switched back to the PM SIM card and turned my phone back on.... as everything loaded, still said "NO SIM card" and still no service.

 

Side note: Called telus to get my phone unlocked and told me it was already unlocked.

This screen shot is with Public Mobile SIM Card inserted...with any other SIM card it will show "Mobile Network"  under "Data usage" which where i would access my APNThis screen shot is with Public Mobile SIM Card inserted...with any other SIM card it will show "Mobile Network" under "Data usage" which where i would access my APNeven under More theres no access for my APNeven under More theres no access for my APNno sim.jpg

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Accepted Solutions
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Mayor / Maire

Re: Activation Issue - Public Mobile SIM card not being read

@ChrisxFernandez 

Then it's one of two things.....it didn't provision or its a dud. The moderators will see if they can fix it if not and you can easily pick up another sim card just ask the moderators to credit your account for the cost of the sim.

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All Replies
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Mayor / Maire

Re: Activation Issue - Public Mobile SIM card not being read

@ChrisxFernandez  Try using an eraser on the sim to clean the contacts and try it again. If it's still an issue then you best to submit a ticket and ask PM to reset your account.

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Mayor / Maire

Re: Activation Issue - Public Mobile SIM card not being read

@ChrisxFernandez 

Did you received PM welcome email?

If no, your SIM card may not be activated.

 

Can you login to your account using the email address and password provided during activation?

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Mayor / Maire

Re: Activation Issue - Public Mobile SIM card not being read

@ChrisxFernandez 

 

Can you try reseating the SIM card again in your phone.

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Mayor / Maire

Re: Activation Issue - Public Mobile SIM card not being read

Hello @ChrisxFernandez ,

 

Was this process completed without errors?

https://activate.publicmobile.ca/

 

If so REBOOT your phone with your PM SIM card in it.

Trying going into airplane mode for a few minutes, than back to normal mode.

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Mayor / Maire

Re: Activation Issue - Public Mobile SIM card not being read

@ChrisxFernandez 

The usual problem is the sim not being seated correctly, dirt on the sim card or the phone connections. You can test the sim card in another phone to confirm if the issue is with your phone or the sim card. It could also be loose so a small shim of paper or a little tape on the plastic side only to get a snug fit.

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Great Neighbour / Super Voisin

Re: Activation Issue - Public Mobile SIM card not being read

just double checked, & yes i have

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Mayor / Maire

Re: Activation Issue - Public Mobile SIM card not being read

IF other suggestions are not working for you @ChrisxFernandez ,

 

Maybe it is an issue with the provisioning of your account, only the moderators can review this.

To contact the Public Mobile Moderator_Team, there are two ways to reach them:

 

1-Click the question mark on the bottom right hand side of your screen to talk to SIMon the chat bot or link: https://publicmobile.ca.ada.support/chat/

(if after clicking this you get an option to: Ignore OR Go to PublicMobile.ca – HIT THE “Ignore” option)

OR

2-Contact the Moderator_Team via private message using this link:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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Mayor / Maire

Re: Activation Issue - Public Mobile SIM card not being read

@ChrisxFernandez 

Theres always the possibility the sim is a dud....did you try another working sim card in your phone?

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Great Neighbour / Super Voisin

Re: Activation Issue - Public Mobile SIM card not being read

 

 
yes with my dads rogers sim, and it works
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