Samsung S8 - Previous Provider: Telus
So i activated my PM SIM card & popped it in (i noticed it said "No SIM card - Emereg calls only") & tried to setup my APN but there is no option for me to select it. so i popped in my old Telus SIM card and from there, i would get the option to access my APN. With the old Telus SIM Card inserted, i was able to input all the APN info and hit Save and selected the PM APN Network(with the telus sim..still no service). Turned off my phone and switched back to the PM SIM card and turned my phone back on.... as everything loaded, still said "NO SIM card" and still no service.
Side note: Called telus to get my phone unlocked and told me it was already unlocked.
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Then it's one of two things.....it didn't provision or its a dud. The moderators will see if they can fix it if not and you can easily pick up another sim card just ask the moderators to credit your account for the cost of the sim.
@ChrisxFernandez Try using an eraser on the sim to clean the contacts and try it again. If it's still an issue then you best to submit a ticket and ask PM to reset your account.
Did you received PM welcome email?
If no, your SIM card may not be activated.
Can you login to your account using the email address and password provided during activation?
The usual problem is the sim not being seated correctly, dirt on the sim card or the phone connections. You can test the sim card in another phone to confirm if the issue is with your phone or the sim card. It could also be loose so a small shim of paper or a little tape on the plastic side only to get a snug fit.
IF other suggestions are not working for you @ChrisxFernandez ,
Maybe it is an issue with the provisioning of your account, only the moderators can review this.
To contact the Public Mobile Moderator_Team, there are two ways to reach them:
1-Click the question mark on the bottom right hand side of your screen to talk to SIMon the chat bot or link: https://publicmobile.ca.ada.support/chat/
(if after clicking this you get an option to: Ignore OR Go to PublicMobile.ca – HIT THE “Ignore” option)
2-Contact the Moderator_Team via private message using this link:
Theres always the possibility the sim is a dud....did you try another working sim card in your phone?