cancel
Showing results for 
Search instead for 
Did you mean: 

Activating on line.

imager
Good Citizen / Bon Citoyen

I have been going through the 6 steps to activate online and the system has been stuck at step 3 for an hour and it only shows 'processing' at the bottom. There is no way this should take so long.

4 REPLIES 4

@imager , then try @JoyLuck 's method, and try again. When you get to the credit card field:

  1. Enter the credit card address exactly as it appears on your statement.
  2. Leave the apartment field blank, if applicable enter your apt in the street address field ie xxx - street address 
  3. Enter your postal code without spaces ( if there is a space on the credit card statement then enter the first 5 digits only with the space).

Here's an article on activating https://www.publicmobile.ca/en/bc/get-help/articles/activation-account-set-up

 

imager
Good Citizen / Bon Citoyen

Step 3 is plan and add-ons before review and payment.

JoyLuck
Mayor / Maire

If still  not activated, clear browser cache, close browser and then open a browser in incognito mode.

gblackma
Mayor / Maire

@imager is step 3 payment? Can you use another tab to see if your credit card was charged? If it was insert your sim and try to log into your self service account.

Need Help? Let's chat.